Analyst - IT Service Delivery & Customer Success

Analyst - IT Service Delivery & Customer Success

Location: Scottsdale, AZ office

Base Salary: $70 - $100k

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job description and Responsibilities:

Liaise between IT and customer (internal and external), ensuring effective communication to end users in both technical and commercial teams.

Give system demonstrations to customer.

Train internal and external customer on application and technical solutions.

Conduct analysis that includes data gathering and requirements specification, processing, analysis, ongoing deliverables, and presentations.

Actively oversee and direct technical integrations (e.g. EDI, XML, API) between customer and EFL supply chain applications.

Maintain strong customer (internal and external) relationships by improving customer experience with onboarding new technology solutions.

Document user guidelines/procedures and train users on new technology services.

Troubleshooting technical issues and facilitate end user concerns back to the technical teams.

May perform administrative tasks, such as managing team performance, user compliance, adoption rates, manage projects, fixing reliability issues, track service metrics, etc.

Draft RFP responses that represent the technical aspect of our business solutions.

In conjunction with operations, commercial, and technical teams, craft the right messaging for internal/external customers.

Collaborate with the Global IT team members to understand current developments.

Work alongside and elevate existing team members skill sets in step with best practices.

Other responsibilities as assigned.

Qualifications:

BS in Information Technology, Computer Science and 3-7 years of relevant experience, or Supply Chain with technical experience.

3-5 Years of Transportation, Logistics, Supply Chain Experience

Expert in translating technical details into a format easily communicated to non-technical team members.

Strong communication skills (written and verbal)

Experience with EDI messaging

Experience working with, as well as supply chain technology.

Familiarity with cloud technologies (Azure), Java, Python, Power Automate, CargoWise, Info-X would be beneficial, but not necessary.