Evening Dispatcher

Overview

Roto-Rooter, America’s premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it’s our future that has us so excited!

We have an excellent opportunity available for a EVENING DISPATCHER in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 2:00pm-10:30pm, weekends and holidays as assigned.

Responsibilities

Liaison between our field technicians and customers nationwide.

Distribute jobs to field technicians.

Manage the workload of field technicians throughout the Eastern portion of the country.

Interact with customers to keep them informed of the status of their assigned field technician’s arrival.

Relay necessary job information to the field technician.

Resolve any customer service issues.

Requirements

Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment

Able to multi task

Excellent customer service skills

Solid computer skills (Microsoft Word and Excel)

AS400 knowledge preferred

Benefits

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

401(k) Retirement Plan with Company Match

Medical Insurance with Prescription Drug Plan

Dental Insurance

Vision Insurance

Company Paid Life Insurance

Accident and Critical Illness Insurance

Paid Vacation

Paid Training

Tuition Reimbursement

Roto-Rooter is following all CDC safety guidelines to protect its employees and customers from COVID-19

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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