IT Support Engineer

Who We Are:

UFC® is the world's premier mixed martial arts organization (MMA), with more than 700 million fans and 243 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 900 million TV households across more than 170 countries. UFC's athlete roster features the world's best MMA athletes representing more than 80 countries. The organization's digital offerings include UFC FIGHT PASS®, one of the world's leading streaming services for combat sports. UFC is part of TKO Group Holdings (NYSE: TKO) and is headquartered in Las Vegas, Nevada. For more information, visit UFC.com and follow UFC at Facebook.com/UFC and @UFC on X, Snapchat, Instagram, and TikTok: @UFC.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You'll Do:

Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company supported applications. Provide timely and quality desktop hardware, software, and mobile device troubleshooting and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all Company standards, policies, and procedures.

Monitors Helpdesk system for inbound issues.

Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).

Administers video-editing systems and support end-user editing activities to include software issues, shared storage disk access, and network connectivity troubleshooting.

Quickly and professionally investigates user problems, identifies causes and determines practical resolutions. Tests and implements resolutions before documenting and closing HelpDesk ticket.

Installs, configures, and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.

Performs and/or oversees software and application installation and upgrades.

Maintains site licenses for department/organization.

Administers set up and support of mobile devices and telecommunications terminals (landlines, voicemail, inbound routing).

Plans and implements network security, including maintaining firewalls, password controls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.

Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.

Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

Assists personnel of other departments as a computer resource.

Provides computer orientation to new and existing company staff.

Sets up and coordinates internet access, bandwidth levels, testing, scheduling and access points, in advance of arrival and on-site for event live streaming by working closely with venue counterparts.

Confirms and establishes internet access at events and operations locations for company staff.

Performs basic server administration (power cycle, troubleshooting connectivity issues) and manages network connectivity. You Have These:

Degree in related field and three to five years of networking experience, or equivalent applicable work experience.

1-2 years help desk experience.

Ability to communicate technical information to non-technical personnel.

Ability to install, configure, and maintain personal computers, networks, and related hardware and software.

Knowledge of computer and/or network security systems, applications, procedures, and techniques, including but not limited to:

Microsoft Windows 7, Windows 8, and Windows 10 desktops and laptops

Microsoft Office 2010, 2013, and 2016 productivity software

Windows VPN and Mac VPN configuration and administration

Mac OSX installation and configuration, as well as Office for Mac

Printers, scanners, fax services

Knowledge of video editing systems as well as their typical shared storage systems, video terminology, and creative systems.

Knowledge of StorNext and Xsan a plus.

Knowledge of Fibre Channel fabrics and their administration a plus.

Ability to identify and resolve computer system malfunctions and operations problems.

Skill in organizing resources and establishing priorities.

Excellent verbal and written communication skills; ability to effectively and efficiently document user questions, issues, and requests.

Ability to learn and support new systems and applications.

How we work:

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 5 days a week. We see immeasurable value internally and throughout the core of the businesses we support.

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.