South VN Inland Operation Team

Business title: South VN Landside Operation Team

Business Unit: Maersk Landside Operation

Reports to: Standalone Accounts Manager

1. To be responsible for overall operational / service delivery of all project cargo account.

2. Monitor Value added services (customs, trucking, others) activities to ensure that shipments are arranged and delivered on time.

3. Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.

4. Manage service performance & KPIs; providing action plans for further improvement.

Key Responsibilities:

- Proper co-ordination with Customers, Customer Service teams (SCM, Ocean, 4PL), CFS Warehouse for stuffing plan and/to arrange services on scheduled, for timely collection and dispatch of shipments.

- Handling daily operations for current/new account after closed win.

- Proactively attend all the inquiries from Customers and CS teams, well communication with related parties in case of exceptions.

- Preparing SOPs & IOPs in collaboration with Customer, Sale, Procurement, Implementation and Products.

- Able to take ownership of the issues and perform problem resolution to the customer’s satisfaction.

- Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.

- Drive operational excellence through KPI measurement and analysis.

- Able to work independently with the limit supervision from higher level.

- Enhance productivity & performance with initiatives in operation.

- Actively contribute initiatives to support process improvements.

- Take every opportunity to expand on services in scope of solution design and new business development.

- Working at on-site (required by each project – if any)

- Carry out ad-hoc tasks assigned by Team Leader/ Manager.

Position Specifications:

More than 3 years related working experience in Import - Export Operation, especially in Trucking & Customs Operation Services

Knowledge & Experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price’s evaluation

Can-do and willing-to-do attitude.

Excellent customer services skills/experiences.

Good command of spoken and written English,

Chinese

Efficient claim handling skills.

Discipline and good interpersonal skill.

Good skills of computer (Excel basic, Power-point).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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R105730