Client Relations Officer (Marikina Valley)

A Client Relations Officer is expected to implement MediLink’s business operations from specific merchants (hospitals or clinics). Specific business operations that would be managed by the On-site Concierge include administrative tasks, assistance in member-related concerns, and consolidation of all necessary documents to ensure smooth end-to-end workflows.

DUTIES AND RESPONSIBILITIES

Ensure that members’ benefits are discussed with the admitted members within 24 hours from the time of admission. Uncoverable items and possible excess must be highlighted.

Create LOA in the system. Ensure that it is updated every time there’s a movement or special instruction for the member’s availment.

Validate and ensure that the statement of accounts provided by the provider is complete before claims adjudication.

Coordinate with the providers for the needed documents/requirements to facilitate the discharge transactions.

Compute the eligible amount for cash loading covered by the Insurance Companies based on the Final Statement of Account provided by Medilink Merchants during discharge.

Ensure that claims received are processed and submitted within the agreed TAT

Assist the providers in out-patient availments and submission of claims in the system.

Perform other duties and responsibilities assigned by the immediate supervisor from time to time.

QUALIFICATIONS

Must-haves:

Graduate of 4-year medical-related course. (most preferred but not a requirement)

Very good oral and written communications

Persistent, flexible, and a team player

With a pleasing personality and the confidence to meet with people in the different levels of the organization

Willing to work during weekends and holidays

Can work under pressure and meet deadlines with minimum supervision

Good to have, but not required:

Proficient in written and articulate verbal communication

Proficient in Microsoft Office applications

People-oriented and willing to extend hours just to ensure smooth availment of members.

Self-starter and can work with minimum supervision

Capable to do multi-tasking activities

OTHER THINGS YOU NEED TO KNOW

The position is work on site and will be assigned to Marikina Valley.

Why should you #JoinMediLink?

MediLink Network, Inc. is a health-tech company whose mission is to enable efficient, accessible, and affordable healthcare with the end goal of building a stronger healthcare community that benefits all its stakeholders.

MediLinkers, our employees, get to immerse themselves in this mission by utilizing their skills and talents to ensure that the much-needed technological products and systems are provided for the advancement of healthcare. With that in mind, you will also be a key player in that significant change and you will constantly be surrounded by innovative people from different departments.

You can expect to have opportunities to expand your learning and work on several valuable projects too. The health ecosystem we are serving is a huge network so there are various ways for you to grow in the organization.

Learn more about us by visiting our website:

If you see yourself in this position, submit your resume/CV to recruitment[at]medilink[dot]com[dot]ph with the subject: "Application for Client Relations Officer”

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

Health insurance

Life insurance

Opportunities for promotion

Paid training

Pay raise

Promotion to permanent employee

Schedule:

8 hour shift

Day shift

Shift system

Supplemental pay types:

13th month salary

Overtime pay

Performance bonus

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

Saturday: Morning

1 year of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 27 May 2024

Full time