Quality Management Coordinator - BPO (CEBU)

Fujitsu is the #1 IT Service Company in Japan and is ranked 7th globally. It has 80 years of rich history.

Fujitsu's Global Delivery Center in the Philippines is known as WeServ Systems International Inc. We are a subsidiary of Fujitsu Phils, Inc -- one of the country's leading ICT companies. WeServ was established in 1993 and has been operating in the Philippines for more than 27 years. In the present, we have 1500+ employees, operating 24x7, and has support services in 4 languages (Filipino, English, French, and Japanese). Our affiliation with ICT giant Fujitsu Limited Japan makes WeServ globally competent and an expert in the areas of business process, application, infrastructure, and service desk.

We are currently looking for a Quality Management Coordinator based in Cebu. The candidate must have an expertise in Quality Management with particular specialization in Internal Audit, Root-Cause Analysis, and experience in a BPO environment. Are you the one we're looking for? Apply now.

Key Accountabilities

Analyze quality data from different functions and controls quality processes and deviations.

Audit and review existing Quality Monitoring processes (documents, reports, methods) of each Lines of Business.

High/frequent communication and interpersonal skills because Quality Associate will interact, ask questions, do deep-dive analysis on evidences and provide feedback to Line Managers.

Proactively understand business processes and CREATE new Quality Monitoring procedures.

Provide detailed Root Cause Analysis (RCA) on identified Escalations or Issues. To be reported on a weekly/monthly basis to Delivery teams and Stakeholders.

Processes, Guidelines and Tools. Works under supervision on continuous improvement and optimization of processes, guidelines and tools.

Issues and Escalations. Works within defined rules and regulations. Solves quality issues and supports on escalations.

Project Work. Works as part of the team in quality projects

Documentation. Assists in preparation of presentation material and prepares documentation. Map action items as preventive measures and track progress of actions.

Job Requirements

Solid work experience in Quality Processes and Procedures - creation, auditing, governance, reporting (PDCA).

Background in ITSM and/or Software Development is preferred.

Solid communication and interpersonal skills because Quality Associate will interact, ask questions, do deep-dive analysis on evidences and provide feedback to Line Managers.

Minimum of 2 years’ experience in Quality Auditing- specific to Operational Procedures such as Project Management, Implementation, Quality documents and the like.

Onshore and offshore counterparts’ coordination experience is a plus.

Minimum working experience of 3 years with an IT Company is required.

College graduate.

Willing to work different shifts as required.

Will to work on holidays and challenging environment situations, like typhoons and transport strike.

Will render overtime even at a moment's notice, depending on workload and urgency of requirement.

Excellent Powerpoint presentation and MS Excel skills are required.

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

2-3 years of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 01 June 2024

Full time