Workforce Supervisor BPO URGENT HIRING

We have an opening with our Workforce Supervisor position. This will be a work onsite with shifting schedules in Ortigas.

Core Responsibilities:

Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning

Managing/designing KRA’s for the team to align with the overall process requirement

Directly responsible for maintaining stakeholder relationships (internal & external)

Manage Service Level & Abandon, Shrinkages, Schedule & Break adherence

Need to be well versed with scheduling, planning & forecasting methodology

You should possess:

2-3 years Experience in Workforce Management

Experience with forecasting and scheduling

Supervisory Experience handling Lead RTA or Lead WF.

Experience in handling All LOB(EMAIL, Chat, Voice)

MS Excel Savvy

How much/what are we getting in this position?:

- 50k-55k Basic Salary

- HMO Upon Regularization

- Yearly increase based on your performance

- and Many More

Job Type: Full-time

Summary of role requirements:

Flexible hours available

2-3 years of relevant work experience required for this role

Working rights required for this role

Expected salary: 55,000 per month

Full time