Customer Service Representative II Cebu

Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

Reviews all major deliverables with clients (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.

Oversees New Client Start Up Operations.

Ensures that client issues are dealt with in an efficient manner, informing the Director of Client Services any problems that may arise.

Oversees administration of each client contract according to the contract terms

Approves Change Orders and invoices, and is responsible for periodic payment collections.

Works closely with the project team to regularly update pertinent client data and maintain a continuous knowledge of setup and update status in order to identify potential issues and/or opportunities within or related to any start-up or database updated project.

Ensures that all Medcor Triage processes and procedures are followed and quality standards are met.

Pursues opportunities for account growth and new business, involving the DCR and VP of Sales as needed.

Communicates the client's goals and represent the client's interests to the team.

Provides regular communication that meets or exceeds client expectations.

Providers clients with an effective understanding of company capabilities and service, and communicates all triage offerings to the clients as appropriate.

Responsible for regular input in CRM on all account activity, including status and call reports on a weekly basis.

Oversee data warehouse training for key account contacts.

Oversee annual client retraining when appropriate.

Assist sales personnel with running reports using the data warehouse portal.

Present via conference call or in person annual performance results and outcomes in accordance with client tier level benefits and the triage client review process.

Prepare all necessary stewardship documents for service review to included performance and ROI.

Review all other essential account informational items (i.e. system profile review) for accuracy.

Ensure renewal terms for each account are properly processed and entered into the triage billing application.

Re-supply clients with training and marketing materials and custom forms as needed. Charge back the costs of those forms to clients as appropriate.

Qualifications:

Graduate of any Bachelor’s degree (4-5 years course) we can also consider candidates who have completed at least 2 years of college with extensive account management/client relations experience.

Must have at least 2 years operational, customer service, client relation/account management experience (voice experience)

Strong account management/client relations experience is required.

Excellent communication skills

Excellent client management/client relations skills

Proficient in MS Office Suite

Open to work onsite in Cebu Business Park, Cebu, Philippines

Open to graveyard schedule

Can start ASAP

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

Saturday: Morning

Sunday: Morning

2-3 years of relevant work experience required for this role

Working rights required for this role

Expected salary: 25,000 - 30,000 per month

Full time