Customer Service Representative - Technical Support

DUTIES AND RESPONSIBILITIES

• Provide customer service via email/tickets, chat, and calls.

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

• Process requests and enter/update business/personal information in our database.

• Document all information according to standard operating procedures.

• Perform the tasks at the required speed and accuracy to meet the client’s KPI and SLA requirements.

• Provide prompt, reliable, and accurate information to customers.

• Maintain effective communication during conversations by adjusting to the pace and technical level of the customer.

• Communicate positively with team members, customers, and partners.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Ability to work in the intensity of high-volume emails, calls, and live chats and capable of upholding the highest quality standards.

• Ability to work on holidays and weekends.

• Ability to work in a dynamic environment with minimal supervision.

Key Skills

• Experience working with customer support.

• Working knowledge of office equipment and computer hardware and peripheral devices.

• Basic knowledge of computer usage and internet navigation.

• Basic knowledge of troubleshooting steps.

• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.).

• Good command of English both oral and written and customer service skills.

• Great attention to detail.

Educational Background

• Completed at least 2 years of college education.

Work Experience

• Preferably with at least one year of Customer Service experience.

Demonstrated competency in the following areas is also required:

• Proven ability to work within deadlines and under pressure.

• Examples of taking initiative in a work setting, with positive outcomes.

• Proven to be a lead-taker, and able to work with passion without the need for constant coaching or manager intervention.

Language Skills

• Very good communications skills.

• Strong written and grammatical English language skills.

Summary of role requirements:

Flexible hours available

1 year of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 07 June 2024

Expected salary: 25,000 per month

Full time