Customer Support Representative

Company: Callhounds Global BPO Corporation

Location: Eastwood City, Quezon City

Job Type: Full-time

Shift: Shifting Schedule (Onsite)

About Callhounds Global BPO Corporation:

Callhounds Global BPO Corporation is a leading provider of exceptional customer service solutions, known for our commitment to excellence and innovation. We are currently seeking dedicated individuals to join our team as Customer Support Representatives, specializing in providing support through various channels, including phone answering, chat support, and email support.

Job Overview:

As a Customer Support Representative, you will be at the forefront of ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent support through multiple communication channels. If you are a customer-centric individual with strong communication skills and the ability to thrive in a fast-paced environment, we invite you to apply and be part of our dynamic team.

Responsibilities:

• Phone Answering: Handle inbound calls from customers, providing assistance, answering queries, and resolving issues with professionalism and courtesy.

• Chat Support: Engage with customers through live chat, addressing their concerns, providing information, and ensuring a positive customer experience.

• Email Support: Respond to customer inquiries and concerns via email, providing detailed and helpful solutions while maintaining a high level of accuracy and professionalism.

• Issue Resolution: Troubleshoot and resolve customer issues promptly, ensuring a satisfactory resolution and a positive customer experience.

• Product Knowledge: Stay informed about company products and services to provide accurate information to customers.

• Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference.

• Collaboration: Work collaboratively with team members and other departments to address customer needs effectively.

Qualifications:

• College Level; additional education is a plus.

• With at least 1 year of previous customer service experience, preferably in a call center environment.

• Excellent communication skills, both written and verbal.

• Ability to multitask and navigate between phone, chat, and email support seamlessly.

• Strong problem-solving skills and a customer-centric mindset.

• Familiarity with customer support software and ticketing systems.

• Proficiency in Microsoft Office and other relevant computer applications.

Summary of role requirements:

Flexible hours available

1 year of relevant work experience required for this role

Working rights required for this role

Expected salary: 18,000 - 23,000 per month

Full time