Scheduler Dispatcher

Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Paid time off

RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are are seeking a customer service representative. As a CSR you are the front line of our team. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect.

We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end brands.We are factory authorized for many high end brands. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.

If you are an experienced CSR, scheduler or dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.

Responsibilities:

Answer phones

Enter new customer info

Schedule service calls

Handle customer inquiries and concerns

Provide information about services

Troubleshoot and resolve issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Answer scheduling and/or routing questions from technicians

Process credit card payments

Accept and check in parts deliveries

Required Qualifications:

Professional phone etiquette

Ability to prioritize and multitask

Positive and professional demeanor

Attention to detail

Excellent written and verbal communication skills

Organizational Skills

Computer Skills

Desired Qualifications:

Experience with scheduling and routing service calls

Geographical knowledge of Long Island and NYC

Appliance repair service knowledge

General home appliance knowledge

Benefits:

Paid vacation, sick and personal time

10 paid holidays

401K

Hours:

Monday - Friday

8 am - 4:30 pm

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.