Alabama Customer Service Claim Intake Specialist

Looking to jump start your career in a thriving industry? Insurance is one of the top ten most thriving industries. Quality Resource Management, LLC. (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM was has been awarded Great Place to Work twice! We are seeking highly motivated, production-driven and team-oriented individuals to operate as Claim Intake Specialists.

Company Information

Headquarters: White House, TN

Industry: Call Center / Customer Service / Insurance

Number of Offices: 3

Purpose: QRM is an inbound Call Center acting as a centralized accident reporting and benefits administration response center, servicing nationally recognized employers, insurance carriers, and third-party administrators while providing excellent customer service.

Description/Background: QRM was founded in 1999 and is privately owned and operated . QRM is nationally recognized as an industry leader in the claim reporting and exposure containment services management of the insurance claim industry. QRM's success in this market is directly contributed to the talented team members it employs.

QRM, LLC. is an Equal Opportunity Employer (EOE).

Come Join Us!

Job Information

Location: Irondale, AL

Job Type: Administrative / Customer Service

Job Title: Inbound Call Center Claim Reporting Specialist

Employment Type: Full-time

Travel: None

Benefits:

*Medical Insurance (1st day of the following month following date of hire)

*Dental & Vision Insurance

*401K (6 months)

* Convenient Care

* Disability Insurance

* Short-term and long-term

* Life Insurance

* PTO (after 90 days)

* Overtime compensation

* Quarterly Awards

* Employee Assistance Program (no cost to employees)

* Employee discounts through Staples

* Employee discounts through Tickets at Work

Summary: Quality Resource Management, LLC. is an ever-growing company that specializes in customer service for the insurance industry, offering an excellent work environment, competitive compensation, benefits packages, career advancement, and the opportunity to pursue professional development goals in a team oriented atmosphere.

Job Requirements

Minimum typing speed of 40 WPM, minimum accuracy of 90% both alpha & numeric

Exceptional analytical skills(investigative nature, inquisitiveness and adaptability to environment)

Excellent organizational and multi-tasking skills

Clean and clear written and oral communicative skills

Ability to project a confident, clear and professional telephone presence

Must be used to a fast-paced environment and be able to follow instruction/direction well

Knowledge and ability to navigate basic computer functions: Microsoft Word, Microsoft Outlook and Microsoft Excel

Work availability during assigned shifts is a must.

Previous office / customer service experience preferred

SCHEDULES:

Saturday & Sunday 4pm - 10pm

Mon - Fri 4pm - 8pm

Saturday & Sunday 4pm - 9pm

Saturday & Sunday 11am - 5pm

Saturday & Sunday 4p-9p

Sundays Only 9am - 1pm

Saturdays Only 2pm - 6pm

Sundays Only 11am - 4pm

Mon & Tues 4pm - 6pm

Saturdays Only 11am- 4pm

Sat, Sun, Mon 4pm - 9pm

Saturdays Only 3pm - 8pm

**BI-LINGUAL SKILLS ARE A PLUS**

**Please apply to set up an interview and discuss more details, if interested**