Dispatcher

DISPATCHER

JOB GROUPING: 5-552A

LOCATION: Chicago JOB STATUS: Non-exempt/Seasonal

DEPARTMENT: Harbors

JOB SUMMARY

Using radio device and/or other communication methods coordinates the pick- up and delivery of patrons using Tender Services.

DUTIES AND RESPONSIBILITIES

Coordinates communication, pick-up and delivery of patrons to and from boats at Monroe Harbor. Process and prioritize incoming calls.

Contacts appropriate emergency personnel and agencies when required.

Collects certain fees as required, processes cash/credit card transactions using point of Sale System.

May performs close outs as needed.

May be required to perform other related job duties.

QUALIFICATIONS

TRAINING AND EXPERIENCE:

Previous boating experience helpful. 2 years of experience in the field or in related area. FCC Radio License helpful.

EDUCATION:

High School Diploma or equivalent, or evidence of current enrollment.

SKILLS AND ABILITIES

Ability to communicate clearly and professionally using a radio and/or other communication devices. Ability to multi-task in a very busy environment. Ability to respond to and coordinate dispatch requests via radio and to walk-up customers. Ability to assess needs of customer and respond in a decisive professional manner. Ability to operate POS system and to accurately count change. Basic math computation skills. Ability to work varied hours/days, including nights, weekends and holidays as required.

WAGE RATE PER APPENDIX B3

6/16