ADO

Job Purpose

Provides leadership and support to all personnel within the assigned Area. Works closely with the Operations Executive, Enhance Management Leadership Group, and Doctors to ensure all business aspects of the practices are functioning orderly, effectively, and efficiently. This individual strives to bring out the best in the entire staff, for the benefit of our patients and our business. The Area Director of Operations is responsible for the day-to-day leadership of the Clinic Staff and support of the Doctors. The Area Director of Operations goal is to ensure the company vision is attained, the values are upheld, and our culture is representative of the Enhance Way.

Duties and Responsibilities

At all times, model the Vision and Values of Enhance

Lead the Practice Staff and work as a direct support mechanism for the Practice Doctors

Carry out leadership responsibilities in accordance with the company’s policies and processes

Coordinate the office and employees schedule based on need

Review and approve employee time

Responsible for training and developing highly motivated teams of professionals

Provide guidance, coaching, and leadership to all staff members

Work cooperatively with Doctors to communicate and reinforce changes in policies and processes to staff

Hold weekly Clinic Leadership Meetings with staff and Doctors, focusing on vision, people, data, issues, process and traction

Review office reports to determine the needs of the office

Own and execute the End of Month and Accounts Payable process in the clinics

Monitor lab and supply expenses

Hire staff when deemed necessary

Perform GWC reviews, promotions and terminations

Reward and discipline employees when necessary

Use conflict resolution and problem-solving techniques in managing interpersonal conflict and patient issues

Address complaints and resolve issues reported from the clinics

Work with Doctors and Enhance in developing goals for Operations

Take initiative in improving Enhance processes and coordinate with Corporate Teams to ensure alignment

Maintain positive working relationships between the clinics and Corporate Teams that support the clinics

Demonstrate a positive can-do attitude

Demonstrate emotional and mental maturity, the ability to engender trust, and model an “always ready to listen” mentality

Treat patients, visitors and co-workers with respect and courtesy

Step directly into clinic staff roles when necessary

Model organization, motivation, and a commitment to excellence

Demonstrate ability to use the clinic’s computer software and other equipment

Increase knowledge and skills through self-study and other education

Maintain dependable job attendance

Comply with all Enhance Management policies, processes and State/Federal rules and regulations

Comply with all OSHA policies, procedures, rules, and regulations. Adhere to all safety and infection control rules. Uses appropriate safety equipment

Comply with HIPAA and maintain confidential information

Report ethics and compliance violations to Enhance Management

Perform other duties as assigned

Qualifications

Education: Bachelor's Degree in a related field preferred, but not required

Experience: Five or more years of experience in managing a team required

Working Conditions

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and low-grade radiation. Work is performed in a typical clinic setting during non-travel time. The noise level is usually moderate. Since everyone within the practice works on a time schedule governed by patients’ appointments, the work and general environment in the clinics can become somewhat hectic at times. Therefore, it is essential the employee is able to, both physically and emotionally, effectively handle the normal anxieties associated with the job. Travel to various locations is required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be regularly required to do the following:

Occasionally lift up to 25 pounds and/or move, push/pull objects up to 50 pounds.

Perform detailed work, using arms, hands, and fingers to manipulate the required office equipment

Sit for long periods of time

Use repetitive motion of the hands and arms

Use good hand-eye coordination and manual dexterity

Use close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus

Maneuver easily around operatories

Travel to assigned clinics

Direct Reports

The following roles for employees assigned to the location will report to the ADO:

Scheduler

Financial Coordinator

Dental/Hygiene Assistant

Hygienist