Program & Portfolio Management - Product Manager Program Management

PURPOSE:

Manages end-to-end delivery of team and internal projects from the initial kickoff to coordinating major launch milestones to maintaining and enhancing program performance over time. Guides clients through key decisions, communicates and coordinates activities internally and across departments. Works on new needs for process and improvements and identifies and articulates internal client needs to the technology team.

ESSENTIAL FUNCTIONS:

35% Coordinates with internal client and internal teams to launch, maintain, and enhance complex programs. Guides internal clients through key decisions and communicates and coordinates activities internally and across network of partners.

10% Manages and updates Project Delivery Timeline, Issues/Action Items/Risks, Installation Checklist, and Shipping Register.

20% Identifies and articulates new customer needs to the technology team.

20% Manages all aspects of implementation including ordering applicable equipment, overseeing installation, assisting with and supporting of account creation, managing communications, and reconciling inventory upon completion.

15% Ensures and drives deliverables to completion per the implementation schedule.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Business Management or related field

Experience: 10 years experience in a program operation roles with 3+ years in a program management capacity.

Technical Delivery Manager should have demonstrated delivery of large-scaled programs.

The Tech lead / TDM is responsible for overall implementation/delivery of the project. This may involve the delivery of systems with multiple development team. Work with all the development teams to develop Dev estimates for the defined scope of the project.

Engage solution partners (Data Architects/COEs/Security Architect/Solution Architects/Enterprise Architects/Disaster Recovery team).

Identify the impacted systems (this may involve applications outside of one value stream). Discuss requirements of security roles, with the Security Architecture team.

In Lieu of Education

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

Master's degree

Knowledge, Skills and Abilities (KSAs)

Ability to recognize, analyze, and solve a variety of problems., Expert

Proficient in Microsoft Office applications., Expert

Proficient in project planning and life cycle development., Expert

Excellent communication skills both written and verbal., Expert

Ability to train and mentor others., Advanced

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."