Aftermarket Marketing Manager

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

This position is responsible for achieving Aftermarket sales revenue and profit margin targets set by the company, and for delivering world class Aftermarket support for the Loading Business Unit (EMS/EWL)

Key Job Responsibilities

Responsible for Aftermarket sales strategies for Loading Equipment in new and existing markets

Leads and manages a staff of regional Parts Marketing Professionals

Utilizes 4P's of marketing - Product, Price, Place, Promotion to develop and enhance parts offerings, including scheduling and implementing VOC projects, training and technical manuals, promotional literature and product rollout plans

Represents Loading Equipment Aftermarket in establishment of Global and Regional Customer agreements. Acts as a liaison with all surface Mining divisions to ensure Aftermarket representation in Development of agreements

Works with Engineering and Operations to address product quality issues to protect product reputation and increase sales across all product lines

Gathers VOC "Voice of the customer" on aftermarket parts and service and develops new offerings for upgrades in products and services

Educates and trains field sales force. Performs product presentations at customer sites

Conducts GEMBA visits to understand customer pain points, and works to develop programs to improve total operating cost (TOC)

Develops and directs cross-functional activities to drive continuous improvement in end-customer satisfaction. Key drivers are on-time delivery, market competitiveness, training and technical information.

Collaborates across regions to deliver regular reporting of Aftermarket KPI's. Identifies and leads continuous improvement initiatives with regional collaboration to improve performance Qualifications/Requirements

Bachelor's degree in Business or Marketing required. Advanced degree (MBA) desired.

Five years of sales or marketing experience in construction/mining industry, equipment supplier or dealer

Excellent presentation and communication skills

Microsoft Office proficiency

Strong ability to analyze complex technical situations, determine root cause, identify actions and lead resolution and implementation

Ability to work closely with internal Komatsu teams, customers, distributors and vendors

Knowledge and experience with new product development process from concept to production

Ability to travel domestic and internationally as required

Ability to work in a global business environment. Expectations may not conform with standard work schedule

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.