Solutions Architect - Salesforce - Atlanta, GA

Job ID: 494779

CRH is a leading global diversified building materials group, employing over 85,000 people at more than 3,600 locations in 32 countries. Imagine a company capable of providing the modern building materials needed to build our homes, schools, communities, even the bridges and highways to get you there. We are CRH Americas, North America's largest manufacturer of building products and the second largest globally.

Job Summary

The Solutions Architect will play a large role in design and delivery of solutions for our internal customers using Salesforce products. The primary responsibility is to work with the System Architect to recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another. These solutions should scale as the number of users increases and won't acquire lots of technical debt or require manual changes as time goes on. The Solutions Architect should bring technology, people, and processes together using governance and expert communication and listening skills to ensure solutions truly meet the needs of the business. This role will need a big picture thinker and an in-depth problem solver. An architect must have broad and deep knowledge of Salesforce, but they also need to possess listening, communication, and presentation soft skills. This position reports to the CRM Manager and requires experience managing multiple priorities and deadlines. This is role will mainly be remote with time in the office for meetings a few times per month.

Job Responsibilities

Conduct research into how each business unit is using Salesforce to recommend steps and a roadmap for Salesforce solutions

Work with the business users and Sales Operation teams to learn best practices of different business units and work with CRM Team to propose new Salesforce solutions

Review solutions with System Architect and recommend improvements

Participate and/or lead the solution design and implementation including the configuration, development, quality assurance testing, and deployment of CRM solutions

Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements

Assist with grooming and refining the Salesforce product backlog

Write user stories and provide guidance on user story writing style

Ensure success and acceptance criteria are defined for each story

Assist with documentation of steps for testing

Perform administration tasks such as managing fields/relationships, process builders, flows, approval processes, page layouts, validation rules, email notifications, custom buttons/links, LWC, reports, dashboards, roles, profiles, sharing rules

Assist with solutions and implementations for the following:

Sales Cloud

Experience Cloud (Communities)

Commerce solutions

CPQ experience

Manufacturing Cloud

Mobile experience

Continue to gain knowledge using Trailheads, seminars, books, and other methods

Stay up to date on Release Updates and work with System Architect to identify potential uses of new functionality

Work with Marketing and 3rd Party Vendors to ensure they have the correct data for Marketing Cloud and Pardot projects

Provide demo of solutions/capabilities to team members and internal stakeholders

Travel up to 25% Job Requirements

5+ years of experience working with Salesforce as a Salesforce Administrator or equivalent

Excellent relationship-building skills

A pro-active personality, with a can-do attitude

Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results

Must have Salesforce Admin certification

Certifications in sales cloud, service cloud, experience cloud, and CPQ is a plus

Available and responsive to question, clarifications and instructions

Ability to tailor communication to multiple audiences at all levels

A self-starter, experienced in leading projects or delivery workstreams

Outstanding written communication skills

Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence

A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy

Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

CRH is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date: May 15, 2024