Cisco Device Engineer (VOICE)

Title: Cisco Device Engineer (VOICE)

Position type: 6 months+ Contract

Location: Hybrid 3 days onsite in either Sunrise, FL or Phoenix, AZ

Key Responsibilities

Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies

Responsibilities include: Problem management, Incident management, and Change Management

Creates accurate project specifications

Drive proof of concepts to test new capabilities and technologies

Management and coordination of vendor and third-party escalation support

Provide technical input to create, maintain and implement content and standards

Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.

Works on prioritized/assigned features for ongoing sprints

Proficient with Voice, Video and WebEx technologies Education & Experience

Up to 4 years of experience with voice video and Cisco Webex platform on and off premise

Experience with a Cisco Cloud Collaboration tools and VoIP Protocols

Bachelor's Degree in computer science, computer engineering, or equivalent work experience

Microsoft Teams experience is a plus Knowledge/Skills

Specific technical knowledge in the following areas:

Cisco Cloud Collaboration Technologies:

Hybrid Calendar

WebEx App formerly known as " WebEx Teams "

Video Conferencing (Cisco TelePresence)

Room OS 11

Cloud Calling

Control Hub Administration

Site Service Administration

Jabber

VoIP Protocols such as SIP, MGCP and SCCP

Video Devices i.e., Cisco Room Series Room OS11, Desk Pro

Microsoft Exchange / Active Directory / Outlook/ Teams

Analytical skills and technical knowledge to take on service problems of moderate to high complexity

Able to decipher VoIP, Video and Webex topologies

Scripting and automation are a plus