Community Outreach Specialist

Community Outreach Specialist

Full-time, Salaried, Benefit-Eligible

SUMMARY

The Community Outreach Specialist provides support and assistance with Community Programs, Parents Helping Parents, Food Distributions, and Family Resource Center. Primary responsibilities include working closely with the Community Outreach team assisting with food distribution efforts, community projects, and attending community outreach events. Bilingual in Spanish required.

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Ensure optimum support for families with Community Programs by providing cultural navigation to accessing services and resources. This includes providing bilingual cultural navigation at Family Resource Centers in Scott County.

Assist with food distribution efforts in our service area, including coordination, attendance, promotion, and collaboration with community partners.

Assist with planning and implementation of Community Programs, including Project Student Success, Mental Health, Soccer, Eid Celebration, and Hope for the Holidays.

Assist with PHP groups where assigned which may include evening commitments. Order food, materials and other necessities for PHP groups, summer events and other activities.

Participate in community outreach by representing all Community Programs at local events and offering clients and community member’s comprehensive information on CAP resources.

Attend and participate in meetings, trainings, workshops, conferences and community events pertinent to the position, the CAP Agency and/or requested by Program Manager.

Meet with clients in home, community or at office to complete paperwork and coordinate services.

Provide case management services for identified families.

Ensure compliance with mandated reporting regulations.

Perform other duties as assigned. CLEAR DRIVEN COMPETENCIES

Fostering Teamwork

Communication

Building Collaborative Relationships

Customer Centered

Analytical thinking

Use of technology and information management MINIMUM QUALIFICATIONS

Education, Training and Experience Guidelines

Bilingual in Spanish required. Associates’ Degree in Social Work or related field preferred or equivalent combination of education and/or experience. Experience in Social Work or human services or related field preferred.

Knowledge of:

Applicable policies, procedures and regulations covering specific areas of assignment.

Principles and practices of conflict resolution, customer service and outreach.

Specialized CAP and state agency software applications and procedures.

Local community resources and regional community services programs.

Trauma-informed care and reflective practice

Principles of record keeping and records management.

Personal computers utilizing standard and specialized software. Skill in:

Analyzing problems and developing effective solutions.

Working effectively with persons of diverse racial and socioeconomic backgrounds.

Assessing and prioritizing multiple tasks, projects and demands.

Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.

Preparing and presenting public reports and engaging community groups in meaningful dialogue.

Self-care, maintaining composure, and working effectively under stressful conditions.

Collaborating as a team member, with colleagues, staff and community representatives.

Establishing and maintaining cooperative working relationships with co-workers, clients and community agencies.

Effective verbal and written communication.

LICENSE AND CERTIFICATION REQUIREMENTS

A valid Minnesota State Driver’s License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Ability to drive a motor vehicle to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.

AFFIRMATIVE ACTION POLICY: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer and is committed to building a culturally diverse workforce

Clear Driven Competencies

Organizational Excellence: All agency employees can help maximize the quality of our customer service through continuous improvement of our processes, commitment to finding better ways to do things, and working together to accomplish this.

1. Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Provides assistance, information, or other support to others, to build or maintain relationships with them.

2. Continuous Improvement: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change. Proposes new approaches, methods, or technologies.

3. Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach. Weighs the costs, benefits, risks, and chances for success, in making a decision. Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.

Marketing and Communications: By reaching out as passionate ambassadors of CAP, all agency employees can help connect more clients to our programs and energize more volunteers to support our efforts to serve our clients.

4. Communication: The ability to ensure that information is passed on to others who should be kept informed. Ensures that important information is shared with others. Shares ideas and information with others who might find them useful. Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail). Keeps his/her manager informed about progress and problems; avoids surprises. Ensures that regular, consistent communication takes place. Is responsive, receptive and follows up to communication received.

Diversified Fund Development: All agency employees can help fund our mission by developing and cultivating new or existing Agency relationships leading to increased donations to improve our customer service and program offerings.

5. Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Takes time to get to know coworkers, to build rapport and establish a common bond.

6. Customer Centered: Creates and maintains an environment that provides customers/clients with desired services and outcomes. Combines experience, insight, and data to determine how to best exceed customer and client needs. Ensures to deliver exceptional customer/client value, service and support.

Technology and Information Management: By supporting the Agency’s efforts to expand the use of technology to simplify and streamline our daily work, all agency employees can help provide our clients with the highest quality customer service possible.

7. Use of Technology and Information management: Supports the agency’s efforts to expand the use of technology, understands and uses current technology appropriately for job functions, learns and utilizes new technology and leverages technology to assist with efficiency within position to assist our agency with providing the highest quality customer service