ServiceNow Architect/Developer

Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.

Global CI offers competitive compensation and non-salary benefits to all eligible employees.

Job Description

Key Required Skills:

Reviewing requirements, implementing solutions from conception, development and implementation, and providing recommendation to best utilize investments with ServiceNow, must be a hands-on developer as a resource to on-going projects and initiatives Position Description:

Serve as the Principal ServiceNow application architect/developer responsible for implementing ServiceNow solution design using best industry and ServiceNow practices.

Facilitate requirements gathering and document requirements.

Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support client processes.

Translate requirements/stories and mock-ups into fully functional features by working closely with the team lead.

Develop JavaScript server/client code.

Create and use update sets and XMLs to move customer configuration and data between environments.

Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.

Participate in discovery sessions and process definitions with team lead and other developers.

Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.

Develop ServiceNow solutions and push developments from DEV to TEST to PROD using Agile methodologies.

Provide guidance to ServiceNow developers. Skills Requirements:

Basic Qualifications

7 years of experience with the ServiceNow platform - ITAM including SAM, CMDB, Discovery, MID Servers, Workflow/Notifications, Workspaces, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, ACL Roles / Groups.

5 years of experience with importing and exporting data to ServiceNow using data loads, transform maps and transform scripts.

5 years of experience developing ServiceNow SAM Implementations. Required Skills

ServiceNow Certifications (Preferred)

ServiceNow Certified Implementation Specialist (CIS) - Software Asset Management (SAM)

ServiceNow Certified Implementation Specialist - Discovery

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified System Administrator (CSA)

Experience developing ServiceNow GRC/IRM (Governance Risk and Compliance / Integrated Risk Management) modules including good understanding of Authority Documents, Citations, Policies, Control Objectives, Acknowledgment Campaigns, Entity Types, Risk and Audit processes in ServiceNow.

Solid ServiceNow ITOM Developer knowledge and experience (Software Asset Management, CMDB, MID Server and Discovery)

Skills with using JavaScript, REST and SOAP integrations.

Experience with ServiceNow App Engine Studio with UI Builder.

Experience designing and developing ServiceNow process flows and workflow.

Effective executive/stakeholder level briefings.

Excellent communication and written skills Desired Skills

Knowledge and experience on multiple ServiceNow modules. Benefits include:

Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account

Matching 401k retirement plan + IRA's and Roth IRA's

Generous paid time off and paid holidays

Employee recruitment/referral bonus

Paid community service hours

Tuition reimbursement

Employee discounts

At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Global Commerce & Information, Inc maintains a drug-free workplace.