Program Manager

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

JOB TITLE: Account Manager

JOB SUMMARY:

Serve as a primary sales, technical support, and customer service interface with a major client.

ESSENTIAL FUNCTIONS:

Products Business

• Maintain product cost estimates and provide proposals to client and integrators

• Obtain long-range product demand from client and integrators

• Maintain product shipping schedule by product type and site location

• Accurately enter each order in accounting, production, and shipping software

• Provide integrators with product data and technical support

• Release long-range product sales data to purchasing and manufacturing

• Provide weekly schedule to final assembly

• Monitor manufacturing, vendors, and shipping

• Initiate invoicing to client and integrators

• Communicates progress as necessary to client.

Projects Business

• Estimate total project equipment cost using conveyor layout drawings, equipment lists, and established item pricing

• Provide proposals to client and integrators

• Accurately enter each order in accounting, production, and shipping software

• Provide integrators with product data and technical support

• Release project materials to purchasing and manufacturing

• Monitor manufacturing, vendors, and shipping

• Initiate progress-payment invoicing to client and integrators

• Communicate progress as necessary to client

QUALIFICATIONS:

• Bachelor’s degree in Business, Engineering or related field preferred, on the job experience considered in lieu of degree.

• 5 – 10 years of experience in product and/or project management with multi-million dollar responsibility

• Good organization and time management skills

• High level of attention to detail

• Pleasant and professional in communications whether in-person, via telephone, or e-mail

• Attentive customer service approach

• Ability to conduct effective meetings

• Negotiation skills regarding pricing and schedule

• Experience handling multiple projects simultaneously

• Experience in a manufacturing setting

• Prior conveyor experience helpful

• Computer software experience using Excel, AutoCAD, Outlook, and PowerPoint

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

EOE

ACCOUNT MANAGER LIFECYCLE PERFORMANCE SERVICES (LPS)

Organisation

Reports to Manager Service Sales & Project LPS

Processes

The employee contributes towards the following processes;

• PR041_Initiating the project

• PR019_Delivering the project

• PR045_Providing service

• PR044_Generating service contracts

Main Duties

• Is the central point of contact for the client and looks after the interests of the assigned group of clients / assets.

• Researches, collects, edits, compares and analyses information about markets and competitors, inside and outside the existing customer base, and, on this basis, gives advice on the service price/policy to be pursued.

• Carries out acquisitions and maintains contact with (potential) customers.

• Collects and analyses customer needs and performance expectations.

• Discusses with (potential) customers the LPS proposal including any offers for Spare Parts.

• Contributes to the preparation of sales forecasts and annual sales plans for LPS.

• Is responsible for compiling the commercial proposal (in conjunction with the necessary professional disciplines within LPS).

• Ensures transfer to the executive LPS organisation regarding execution of the contractual agreements.

Reporting

• Reports on daily activities to Manager Sales & Project LPS.

Competences

• Carries out work in accordance with the sales plan approved by the Manager Service Sales & Project LPS and autonomously determines the work sequence and priorities of the work.

Education and experience

• Work and mental skills at Higher Professional Education level [HBO]

• Has acquired a completed commercial education at a Higher Professional Education level [HBO]

• Affinity with technology

• Knowledge of the logistics industry and related market developments

• Preferably knowledge of asset management

• Good command of English and German

SERVICE ACCOUNT MANAGER

Organisation

Reports to senior service staff

Processes

The employee contributes towards the following processes;

• PR006_Quotations for systems

• PR012_Contracting the system

• PR041_Initiating the project

• PR040_Monitoring the project

• PR019_Delivering the project

• PR039_Project completion

• PR045_Providing service

• PR044_Generating service contracts

• PR046_Generating service orders

• PR017_Training operators

Main tasks

• Researches, collects, edits, compares and analyses information about markets and competitors regarding service, inside and outside the existing customer base, and, on this basis, gives advice on the service price/policy to be pursued.

• Researches customer satisfaction and preferences

• Contributes to the preparation of sales forecasts and year plans for service

• Carries out acquisitions and maintains contact with (potential) service customers and/or conversion projects.

• Visits (potential) customers, and discusses and analyses the demands and requirements with the customer, with regard to service and maintenance (incl. spare parts) and/or conversion projects to arrive at the best possible combination for a service contract and/or offer.

• Discusses this, if required, with the necessary professional disciplines and makes proposals to the customer

• Makes calculations and takes care of compiling and following up the quotation

• Draws up contracts, conducts negotiations with the customer and, following internal approval, arranges for the client to sign.

• Transfers the implementation of contractual agreements to the executing (service) organization.

• Analyses compliance with contractual service levels, discusses these with the customer and the executive (service) organization and makes proposals for improvement.

• Coordinates the execution of (conversion) projects within the framework of the agreed contract, budget and internal processes.

Reporting

• Reports on daily activities to the Service Manager.

• Reports periodically to the COO concerning turnover achieved, efforts made, ongoing activities and results of the investigations carried out.

§ Monitors the working conditions (safety requirements) in the workplace and the department.

Competences

• Draws up draft service agreements

• During the execution of the work, must keep to the predicted turnover, specified procedures, regulations and guidelines.

• Works within the guidelines of the framework agreement with the executing service organisation. Makes proposals for improvement if necessary.

• Based on the VanRiet vision, decides on the best customer approach and customer contacts.

Education and experience

• Technical/business administration at Higher Vocational Education level [HBO]

• Knowledge of the product range (price, delivery conditions and technical possibilities).

• Knowledge of the systems supplied (maintenance sensitivity, complexity and technical aspects).

• Knowledge of market trends and understanding of customer needs.

• Knowledge of sales techniques and contract conditions

• Command of the English and German languages.

R5999