Desktop Technician - Level 2

Desktop Technician - Level 2

Job Number: 24-01050

Use your skills where innovative technology solutions begin. Eclaro is looking for a Desktop Technician - Level 2 for our client in New York, NY.

Eclaro's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

Will be responsible for providing technical assistance and support related to computer systems, hardware, software, and networking.

Primary duties will include diagnosing and resolving technical issues, installing and configuring computer hardware and software, performing system imaging, and ensuring optimal performance and security of desktop systems. Responsibilities:

Provide technical support and assistance to end-users via phone, email, and in person.

Diagnose and resolve hardware, software, and networking issues for desktop and laptop computers.

Install, configure, and upgrade computer hardware and software components.

Perform system imaging and deployment of desktop operating systems (Windows).

Troubleshoot and resolve issues related to Active Directory, group policies, and user account management.

Collaborate with other IT team members to escalate and resolve complex technical issues.

Document all support activities, solutions, and troubleshooting steps in the ticketing system.

Assist in maintaining and updating technical documentation, manuals, and procedures.

Provide technical training and guidance to end-users as needed.

Ensure compliance with security policies and procedures, including antivirus and system patch management. Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field (preferred) or equivalent work experience.

2+ years of experience in desktop support or a related technical field.

Strong knowledge of Windows operating systems (Windows 10/11) and desktop imaging techniques.

Experience with Microsoft Office suite, antivirus software, and remote desktop support tools.

Familiarity with Active Directory, group policies, and user account management in a Windows environment.

Excellent troubleshooting and problem-solving skills.

Strong customer service orientation with excellent communication and interpersonal skills.

Ability to work independently and collaboratively in a fast-paced environment.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Ideal to have excellent troubleshooting skills, a strong understanding of Windows operating systems, and experience in desktop imaging.

Must have a good understanding of Core Route, Switch, and Wireless. Cisco knowledge preferred. Pay Rate: $40.00 - $45.00/hr.

If hired, you will enjoy the following Eclaro Benefits:

401k Retirement Savings Plan administered by Merrill Lynch

Commuter Check Pretax Commuter Benefits

Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:

Homer Balleg

Homer Ballega LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status