Front Desk Associate

Check out our Sona Overview ( to learn more about why YOU should join our team!

Location: 19735 Germantown Road Suite 210 Germantown, MD 20874 Hours: Monday- Friday 7:30am - 4:00pm Pay: $19.24/hr plus bonus opportunity based on performance (up to $24k/yr) Sona Dermatology Are you the one?

If you care about people, seek performance-professional fulfillment (achievements, fit, financial), and want to make the world a better place, we would love for you to join us in our pursuit of excellence on our journey to save lives, build relationships for life, and make a difference in the world, one person at a time.

For 40+ years, Sona Dermatology, the innovator, and leader in clinical-1st integrated clinical-cosmetic skincare for life, has been transforming our “center-of-our-universe” clients’/patients’ lives with a personalized continuity of essential clinical care and world-class cosmetic care to ensure results for life (health, wellness, happiness). In addition to Sona’s elite, board-certified Dermatologists who specialize in holistic, integrated skincare (including Mohs surgery), Sona’s industry-leader recognition includes Allergan Black Diamond, Top 1% Anti-Aging/Vitality Injectables, Top 10 Botox, and #1 Coolsculpting (body contouring, fat reduction/weight loss). At Sona Dermatology, we are a beautifully, dynamically, powerfully diverse community of individuals who value inclusion and aspire to give all of us/each of us (collectively and respectively) the opportunity to achieve our full potential, unencumbered by bias and discrimination resulting from age, ethnicity, gender, race, religion, nationality, sexual orientation, gender identity, socioeconomic position, or political ideology.

We choose love over hate, we choose unity over exclusion, we choose assumption of positive intent over accusation, we choose problem-solving over indifference, and we choose defining the future over being defined by the past.

In these demanding times, we are lucky to have each other and strive to make a difference, be a positive force for good, offer love and support to those in need, and make the world a better place.

Associate Associate is a mission-critical leadership role.

For your respective practice, you and your team are responsible 1.

quantity and quality of practice development-growth, 2.

quality of experience/service, and 3.

overall center-level performance, productivity, and value creation across the entire market (existing and new centers). With extraordinary opportunity and great expectations-accountability, the Associate enjoys commensurate performance-based compensation (base, benefits, bonus) and requisite latitude to collaborate, innovate, and drive/execute results.

In addition to servant leadership and top talent EQ/IQ, the Associate operates in a highly dynamic environment where it is vital to 1.

be a subject matter expert in all Sona Dermatology processes (executing and solving for success towards KPI targets) and 2.

actively communicate/partner daily with the Practice Manager and Center-Level Teams.

Role / Duties & Responsibilities The Associate has many responsibilities and serves in one of the most important and complex roles at Sona Dermatology.

The Associate is responsible for quality patient care and satisfaction and management of the operations and commercial functions of the practice (care/outcomes, service, Revenue value creation) and includes: Promotes exceptional patient experience and focuses on patient satisfaction and service Maintains an expert level knowledge of all company products and services Uses appropriate interpersonal skills and communication methods to gain acceptance of products and services Achieves assigned sales targets and overcomes objections Acts as the point person for all in-practice patients, including consultation pre and post procedure and as needed for company products and services Maintains detailed records within the practice management system with regard to patient data In coordination with team, ensures practice maintained in a healthy and clean manner Verifies insurance eligibility, provide necessary forms to new patients, updates information on existing patients, reviews for accuracy and scans/copies all insurance cards.

Monitors waiting room and updates clients on wait times on a consistent basis; Monitor client flow and adjust nurse scheduling assignments as needed Applies all information on insurance plans, accurately identifying and entering into systems Strong attention to detail regarding co-pays, check-in, check out, and payment collection processes Associates report to Practice GMs.

The ideal Associate is an individual with strong interpersonal skills, professional and personal integrity, and is aligned with Sona Dermatology’s organizational guiding principles: Excellent in Pursuit of Extraordinary Sona-TDC P1!

Servant Leadership Integrated-Shared Vision Ecosystems, Not Hierarchies Collaboration-Communication Culture of Accountability/Urgency Agile-Acceleration-Simplification Breakthrough Comfort Zone DNA High Engagement-Participation Innovation-Learning Culture Capabilities Experience / Expertise / Education 1-5+ Years Associate -Commercial/Operational/Leadership Experience (BD, growth, sales, marketing) 1-5+ Years Healthcare (clinical-dermatology or cosmetic; bonus consumer/retail) 1-5+ Years Growth and Innovation in Healthcare, Health & Wellness, and/or Retail Professional Certifications (e.g., healthcare, operations, OSHA, health & safety, etc.) Track Record of Breakthrough Results (safety, care/outcomes, service, revenue/sales, value creation) Fit with Sona Dermatology Mission, Team, Values (desire/passion to make a difference) All-In, Digital-First, Vital Few Success Factors, Creative Problem-Solver, Self-Starter, High Confidence-Low Ego, Servant Leader, Tolerant Collaborator, Executive Presence, Strong EQ-IQ, High Ethical Standards-Professional/Personal Integrity Bachelor's Degree and Continuing Relevant Industry/Professional Training Available for Moderate Travel (up to 25%) Work Environment Must be able to accommodate a moderate to fast work pace.

Must be able to operate within Microsoft Office Suite -proficient with Outlook, Word, and Excel.

This position is 100% on-site.

Position Type/Expected Hours of Work Full-time employees: days and hours of work are typically Monday through Friday, 9:00 a.m.

to 5:00 p.m.

with one shift from 11:00 a.m.

to 8:00 p.m.

each week and one Saturday a month from 10:00 a.m.

to 3:00 p.m.

Benefits Competitive Salary Bonus incentives (Performance driven) Full-time employees are eligible for a full benefits package including medical, dental, and vision coverage, paid time off, and paid holidays No overnight shifts or on call requirements Growth and internal development opportunities *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Sona Dermatology is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.