Cloud Network Support Engineer

Cloud Network Support Engineer

1 year long contract

100% remote

As the Vendor Network Support Engineer, you will hold a pivotal position in the maintenance, optimization, and expansion of our network infrastructure, all while delivering exceptional customer service. We are seeking individuals who excel not only in advanced TCP/IP network troubleshooting but also possess a robust background in customer service, SFTP, VPN, and AWS cloud technologies.

Responsibilities:

Collaborate with customers to grasp their network requirements and deliver tailored solutions.

Design, implement, and sustain secure and scalable network infrastructures.

Utilize Terraform, Kubernetes, Pulumi, and other automation tools to streamline network operations.

Configure and oversee VPN connections to ensure data confidentiality and integrity, debugging VPN and ensuring connectivity

Deploy and manage SFTP servers for secure file transfers.

Leverage AWS cloud services to augment network capabilities and scalability.

Stay abreast of industry trends and emerging technologies to drive continuous improvement in network infrastructure.

Proactively monitor network performance and security, implementing preventive measures as needed. Required Qualifications:

Bachelor's degree in Computer Science, Engineering, or equivalent experience.

5+ years of experience in network engineering, with a focus on customer-facing roles.

Advanced proficiency in TCP/IP network troubleshooting and diagnostics.

Extensive experience with SFTP, VPN technologies, and AWS cloud services.

Strong communication and interpersonal skills with a customer-centric approach.

Previous experience working within a healthcare or clinical environment (bonus)