Call Center Representative Must be bilingual in Spanish

Job Description

CONTACT CENTER REPRESENTATIVE

PHP AGENCY, LLC

.PHP Agency Inc., “PHP,” is seeking a Contact Center Representative to join our Dallas-based HQ team.

PHP is a national life insurance field marketing organization (“FMO”) founded in 2009 by visionary entrepreneur Patrick Bet-David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base in the middle-class market. PHP provides a part-time or full-time opportunity to individuals in this market wishing to pursue careers as life insurance agents. PHP passionately serves our diverse middle-class consumer clients through a field sales force of nearly 20,000 licensed agents (Q4 2021). PHP headquarters offices are in Addison, Texas (Dallas metroplex).

RESPONSIBILITIES & DUTIES

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Call clients and customers to inform them about the company’s new products, services, and policies

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items

• Collaborate with other call center professionals to improve customer service

• Help to train new employees and inform them about the company’s customer management policies

MINIMUM REQUIREMENTS

Bilingual in Spanish

Strong communication, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Troubleshooting skills, either basic or advanced, depending on the role and industry

Computer literacy

Phone skills, including familiarity with complex or multi-line phone systems

In-depth knowledge of a company’s products and/or services

Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area

Ability to speak multiple languages, especially those common among callers.

Benefits

Eligible for ownership plan

Eligible for health and welfare benefit plans

Eligible for Integrity’s 401(k) retirement plan

Eligible for 15 days of personal paid time off (PTO) per calendar year. PTO is accrued on a biweekly basis.

Eligible for 1 floating, birthday holiday, per calendar year

Eligible for 10 company paid holidays, per calendar year.

Eligible for 2 days of company paid service time, per calendar year.Company Description

PHP Agency, Inc. is a tech-enabled life insurance sales and marketing organization with a two-part vision: change the culture and diversity of the insurance industry and build the world's largest insurance sales, marketing & distribution company in history. We are going to make history and are seeking people with a passion to work on something BIGGER than themselves and truly make a difference!

To realize this vision, PHP has partnered with some of the world's leading insurance carriers to offer clients personally suitable life insurance and annuity products and; provide entrepreneurial career opportunities to individuals as life insurance agents.

PHP is headquartered in North Dallas, TX and its agents serve clients from their offices located across the US.