Senior Program Manager for Tax Credit Administration

Department Information

The Office of Economic Development and International Trade ("OEDIT") was created to foster a positive business climate that encourages quality economic development through the support of local and regional economic development activities throughout the State of Colorado. A comprehensive slate of programs within OEDIT's divisions work together to offer economic development services for all Colorado businesses - new and expanding, traditional and emerging, small and large - including retention programs to ensure continued competitiveness of Colorado's economic base, and job training to keep Colorado's workforce the best in the nation.

The Business Funding and Incentives Division (BF&I) division encourages growth in businesses and promotes economic development by providing these businesses with financial and technical assistance, job creation incentives, tax credits and access to capital and funding through more than 20 different programs. BF&I's support of business attraction, growth, and retention in the state, as well as unique local and regional economic development opportunities, helps make Colorado a great place to do business. Description of Job

NOTE: This announcement may be used to fill multiple openings.

The following provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee's direct supervisor. POSITION

This position manages a number of tax credit programs to incentivize business activity and economic development. The focus is building out applications and managing the compliance, review, issuance, tracking, and reporting aspects, or the "back end" of the tax credit. These "back end" processes include policies and procedures regarding performance, customer support, financial analysis, reporting, compliance, issuance application review and several others. Critically, the position will work closely with other divisions or partner organizations that own the "front end" of the tax credit including marketing the program and having subject matter expertise. Through collaboration, tax credit policies and procedures will be developed.

This role will manage the Commercial Historic Preservation, Employee Ownership, Community Revitalization, and Opportunity Now tax credits. This role may also provide support to other tax credit programs on the Salesforce and other platforms handling a variety of processes and supporting improvements. The role may undertake other and special projects and programs as required. The role will include limited traveling around the state to promote the programs and educate stakeholders on how they can make best use of of the programs to promote economic growth.

Tax credit lifecycle management will be primarily on a Salesforce platform. The candidate should be familiar with Salesforce or related customer relationship management software and have an interest in application design, financial review and processes or have an aptitude to quickly become familiar with these tools and functions.

The Senior Program Manager will oversee a Program Analyst or Manager and serve as a primary point person for program stakeholders including applicants, other state government partners, and public inquiries for certain aspects of the programs. This position ensures that systems are functioning appropriately, applications are processed accurately and in a timely manner, program reporting occurs on a timely basis, communicates program information collaboratively with the "front end" partners on our website and through other channels, and provides customer support. The role will assure compliance with statutes, fiscal rules and program policies and procedures.

As mentioned earlier This role requires close collaboration with other teams who manage the "front end" of tax credit. For Opportunity Now, Employee Ownership and Community Revitalization, personnel from other divisions within OEDIT will primarily manage the "front end" of the process and are the policy leads in marketing and tax credit selection and in the substantive policy areas being incentivized by the tax credits. For the commercial historic preservation tax credits, History Colorado will confirm compliance with federal preservation standards.

KEY DUTIES AND RESPONSIBILITIES

Implement new programs

Communicate with applicants and the public to provide program information and support

Develop, maintain and improve Salesforce applications and processes

Develop, maintain and improve program guidelines and webpages

Evaluate and approve tax credit applications according to the relevant statutes and program guidelines

Collaborate with partners for program execution, improvement, and evaluation. Partners include OEDIT's Salesforce Administrator, History Colorado's Architectural Services Division, Colorado Department of Revenue, and others

Maintaining a helpful but fiduciary and compliance perspective on tax credit management

Respond to legislative and public information requests under tight deadlines

Supervise other program staff

Perform all aspects of tax credit implementation and administration

Other duties as required

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

Six years of experience in program administration or detailed business processes which involved interpreting laws and carrying out the program activity or business process within those parameters.

An undergraduate degree in business administration, public administration, economics, or a closely related field may substitute for 3 years of experience as stated above.

Customer support experience.

Preferred Qualifications:

Experience in government or program administration with a focus on positive public outcomes.

Experience with Salesforce as a program application platform.

Required Competencies:

Personal Integrity and Responsibility: a high level of personal responsibility for carrying out and managing program requirements, time-management skills, prioritizing deliverables under a heavy work-load, and driving results for the public good with a high degree of autonomy.

Highly organized with attention to detail.

Computer Skills: This position requires intermediate to advanced computer skills. Salesforce - familiarity with CRM and grant management or program applications. Microsoft Excel - create models, manipulate datasets, use formulas, link data, and create pivot tables. Microsoft Word - write memos and letters, utilize a variety of formatting options, and mail-merge.

Financial literacy: Familiarity with expense reports, income statements and balance sheets, and income tax forms.

Customer service and communication: demonstrate a commitment to excellent service. Effective and diplomatic written and verbal communication. Ability to work with stakeholders with various degrees of computer literacy.

Fiduciary understanding: commitment to the responsible deployment of taxpayer funds based on laws, policies and procedures.

Preferred Competencies:

Adaptability: Adapt quickly to change; able to handle multiple issues and navigate resources in a calm, organized manner; open to new ideas and methods.

Critical thinking: Use logic and reasoning to identify the strengths and weaknesses of alternative solutions; consider resources and stakeholders when forming solutions. Strong analytical aptitude.

Service orientation: passion for public service and desire to effect positive change.

Conditions of Employment

Applicants must pass a thorough background check prior to employment.

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position.

Supplemental Information

Salary Range: $75,000 - $85,000 Annually

This position is considered non-classified, which means the position is not part of the Colorado State Personnel System. Therefore, the individual appointed to this position is considered at-will, and is not covered by the State Personnel Rules or the State Classification System. However, this position does come with the same benefits (retirement, insurance, etc.) as every other State employee, and with the same opportunities, pride and passion that comes with working for the great State of Colorado. Even though employment is at-will, non-classified positions have protections against discrimination and retaliation in state and federal employment laws. "At-will" employment means that either the employee or the State may terminate the employment relationship at any time for any reason or no reason, with or without notice or cause, as long as no federal or state law is violated.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Benefits

The State of Colorado/Office of the Governor offers generous benefits to full-time employees including:

Annual leave accrued at 13.33 hours per month

Sick leave accrued at 6.66 hours a month

11 paid holidays per year

Medical plans - choice of Cigna or Kaiser; several plan options (including High Deductible Health Plan with HSA); most plans offered with significant state contribution towards premium

Dental and vision plans

Flexible spending accounts

State-paid life insurance policy of $50,000

Choice of 2 retirement plans (defined contribution or defined benefit) with generous state contribution

Optional 401(k) and 457 plans for additional retirement savings

State-paid short-term disability coverage

Additional optional life and disability plans

Access to the Colorado State Employee Assistance Program

Membership opportunity with the Credit Union of Colorado

RTD (transit) EcoPass

Training and professional development

To learn more about State of Colorado benefits, please visit:

Equity, Diversity and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

To learn more about the "State of Colorado For All", visit our Equity, Diversity, and Inclusion website.

ADAAA Accommodations

The Office of the Governor is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator, the Director of Human Resources:

Application

Your application must provide sufficient detail about your background and experience to allow the screening panel to properly assess your experience in the required elements, including your experience and achievements.

Due to the large volume of resumes we receive, we do not acknowledge receipt of each application and are unable to give status updates. If a strong match is found between your qualifications and the requirements of the position, a member of the recruiting staff will contact you to further discuss the career opportunity.