CALL CENTER TECH SUPPORT

Join our dynamic team at Whidbey Telecom as a Call Center Tech Support Specialist in Langley, WA. We seek dedicated, customer-oriented individuals to provide exceptional technical support for our diverse services. This role involves diagnosing and resolving technical issues, handling alarm calls, and assisting with directory inquiries. If you are a team player with strong communication skills and a passion for technology, we want you on our team. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our supportive work environment.

Key Responsibilities:

Provide prompt, courteous, and professional technical support for Whidbey Telecom services.

Diagnose and resolve technical issues related to internet, Wi-Fi, email, and web hosting services.

Promptly respond to customer callbacks following alarm callouts, adhering to strict authentication protocols.

Dispatch residential and business alarm calls and provide basic alarm system troubleshooting.

Monitor and respond to alerts for our systems and those of our contracts

Escalate unresolved issues to the next level of support promptly.

Ensure proper documentation of all interactions handled.

Assist telephone customers with directory assistance calls.

Collaborate effectively with co-workers to provide fast and effective problem resolution.

Perform other duties as assigned.