Information Technology (IT) Help Desk Supervisor, hands-on

Are you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community?

We invite you to apply for the full-time Information Technology (IT) Help Desk Supervisor position in Livonia, MI. This onsite position provides the opportunity to work with Franciscan sisters and employees from various locations across North America.

This position is primarily hands-on (troubleshooting / resolving support tickets) and supervising a few of the IT support team).

75% hands-on and 25% supervisory.

We offer GREAT BENEFITS (affordable excellent health insurance), a competitive retirement program with matching, up to $1000 employee referral bonuses, annual pay increases, up to 24 days of paid time off (PTO) per year, PTO payout every year, tuition discount at Felician-affiliated universities, comprehensive benefits package, and more)! General Summary:

The IT Help Desk Supervisor is responsible for supervising and managing the help desk team, ensuring timely and effective resolution of technical issues across the province. This position is responsible for supporting of hardware, software, applications, and maintenance of IT equipment. An IT Help Desk Supervisor plays a crucial role in ensuring efficient technical support for the Felician Sisters of North America (FSNA). In addition, this role participates in technical research and development discussions to enable continuing innovation within the province infrastructure.

Education and Experience:

Bachelor's degree in engineering, computer science or related field; equivalent experience considered.

Minimum of five (5) years IT Support experience.

Must have prior knowledge and a minimum of 5 years' experience with WIFI networks

Must have prior knowledge and a minimum of 5 years' experience with LAN networks

Must have prior knowledge in Office 365 and Microsoft Server 2016 with a minimum of 5 years' experience.

Minimum (3) years of Supervisory experience preferred.

Previous experience working for nonprofit or healthcare environment preferred.

A high level of accountability and the ability to prioritize and delegate are essential.

The ability to thrive within a fast-paced, demanding support environment while maintaining high company standards. Proven analytical and problem-solving abilities.

Outstanding customer service

Strong documentation skills. Benefits for full-time employees:

Health Insurance - affordable employee contributions and low deductible

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off (PTO) including Holidays

PTO Payout

Life and AD & D Insurance

Short-term Disability

Long-term Disability

Voluntary Life Insurance

Voluntary A, D & D Insurance

Voluntary Critical Illness and Accident Insurance

Voluntary Spouse/Dependent Insurance

Free Parking

Pay Increases

Competitive Pay

Sprint Discount

Verizon Discount

Dell Computer Discount

Well Aware Wellness Program

Employee Assistance Program (EAP)

Emergency Assistance Fund

FSNA Care Connection - Deep Discounts on diapers and personal care products

PayActiv - Access to earned but unpaid wages before payday

Mentor program - Paid mentor orientation and wage increase while serving as a mentor.

Clothing Benefit Program for Health Services or Facilities Management employees

Ticketsatwork.com - Discounted travel and entertainment benefit

Access Perks - Discounted travel and local retailers

Perfect Presence Attendance Raffle (Quarterly)

Employee Referral Bonus

Commuter Benefits

Pet Insurance