Manager, Account Service Group Analysis

We’re looking for motivated, engaged people to help make everyone’s journeys better.Responsible for managing, coordinating, and performing functional work in the following key areas: pricing and billing/reconciliation. The pricing function involves the development/creation/maintenance of customer’s prices into the Gate Gourmet SAP and customer system. The billing/reconciliation function involves the creation/maintenance of customer schedules/invoices, submission of final invoices for payment, and monitoring the customer aging for unpaid balances.

The pricing and billing/reconciliation teams work together for a given customer(s) under the leadership and supervision of the manager and director. The core objective of the department is to drive operations in the area of order-to-cash. The functional roles interface with various internal groups and as follows: culinary, procurement/sourcing, industrial engineering, accounting finance, commercial, FP&A, unit operations/finance.

Main Duties and Responsibilities:

Responsible for ensuring pricing and billing are ready schedules start.

Manages to ensure routine contractual escalations for customer as it relates to CPI, food, and labor costs are communicated and completed.

Supports RFP activity for new business ventures and menu refresh activity for assigned customer(s).

Responsible for ensuring invoices have been submitted to customer on a timely basis.

Responsible for managing month end closing activities and working with unit finance teams and director on any revenue adjustments and accruals.

Responsible for monitoring the customer’s AR aging to ensure unpaid balances are collected. Additionally, provide risks/opportunities in the collections process to the Director, commercial, and operations finance teams.

Analyzes revenue trends through various reports to look for opportunities to improve revenue accuracy (i.e. revenue per meal, per flight, actual costs versus theoretical costs, zero priced bill-codes report, etc.).

Performs sensitivity analysis with pricing that may include “what if” analysis and/or review of inputs that drive customer contribution margin.

Responsible for escalating and resolving any deliverables.

Coordinates and participates with the accounting finance team in routine accounting and governmental (port authority and tax) audits.

Leads and manages projects to improve departmental output through continuous improvement initiatives.

Other duties as assigned.

Training:

Responsible proactively assisting with the identification of training and development requirements of the Business Unit. Presents findings, and works with Business Unit Leader and other personnel to design and implement training and development initiatives that will continuously upgrade the skills and capabilities of personnel in business unit and overall department.

Leadership and Development:

Collaborates with all functional business units within the department to achieve strategic, tactical and project goals.

Provides leadership needed to instill a team-oriented, client-driven, results-driven team. Coaches and develops employees.

Supervise a process or the day to day operation to include up to 5 direct reports.

Core Competencies

Demonstration and or proven success in 6 of the 10 following job competencies:

Analysis and Reporting

Business Acumen, Planning and Management

Communication and Presentation

Champions Diversity & Inclusion

Customer Focus and Relationship Building

Champion for Change

Influencing

Information and Technology Proficiency Leadership

Problem Solving and Decision Making

Qualifications

Education:

Bachelor's Degree required, from an accredited university.

Previous financial experience preferred.

Work Experience:

5-7 years or more previous demonstrated analyst work experience.

Proven experience within an SAP environment.

Work experience in finance, finance operations, and/or manufacturing environment

Work experience in a food production or food service environment

Experience working within a cross-functional team

Prior training and development experience

Prior experience in designing and developing training materials and SOP documentation

Job Skills:

Must be able to demonstrate proficiency in three core job functions (Billing, Data, Pricing)

Must demonstrate and have advanced skills in Microsoft Office applications, specifically Word, Excel, and Outlook.

Must have solid analytical skills and be proactive in problem solving.

Must be detail oriented, take ownership of work quality, and display an outstanding work ethic.

Must work effectively in a team based environment.

Must have the ability and desire to meet required timelines.

Must be able to coach and mentor new hires effectively.

Must be able to document procedures clearly and succinctly in writing.

Prior Project Management experience is a plus.

Strong mathematical aptitude.

Strong organizational and time management skills.

Language / Communication Skills:

Ability to communicate well with internal and external customers, verbally and in writing.

Work Demands:

Regular and on-time attendance.

Hours regularly exceed 40 hours per week.

Must be willing to participate in an on-call rotation that would involve evening and weekend work approximately once every two months.

Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required up to 25%.

Job Dimensions

Geographic Responsibility: US

Type of Employment: Full Time

Travel %: Up to 25%

Exemption Classification: Exempt

Internal Relationships: culinary, procurement/sourcing, industrial engineering, accounting finance, commercial, FP&A, unit operations/finance.

External Relationships: customers

Work Environment / Requirements of the Job: Regular office environment. Must be willing to participate in an on-call rotation that would involve evening and weekend work approximately once every two months.

gategroup Competencies required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills

Engaging – Understanding others, Team Leadership and Developing People

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrity

We communicate and keep each other informed

We put our heads together to problem solve and deliver excellence as a team

We have passion for our work and we pay attention to the little details

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

We do what we say we will do, when we say we are going to do it

We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

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If you want to be part of a team that helps make travel and culinary memories, join us!

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