BDC Agent

Job Description

At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. If you are ready to advance your career, come join our team!

Core Values

Honesty and Integrity

Respectful

Fanatical attention to detail

Team Player

Fun & Enthusiastic

Benefits

Medical, Dental, Vision, Short and Long-term disability, ADD and Life Insurance

Paid Time Off and 401k with Company match

Paid training and real career growth

Competitive compensation package

Employee discounts on Vehicle Purchase, Parts, Service and More!

Responsibilities

Contact new and existing customers to discuss current sales promotions

Respond to inbound phone calls and internet inquiries to develop customer trust and establish follows-up with sales appointments

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

Provide customers with initial product information and direct them to the appropriate dealership resources

Present initial financing options based on customer needs

Follow up with leads that are not ready to make an appointment or no-show

Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management

Utilize CRM tracking system daily

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.