Customer Service Representative - State Farm Agent Team Member

Job Description

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with David Samuel Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

BENEFITS/PERKS:

Base Pay of $15 to $17 per hour plus commission equals up to $20 per hour

Health Reimbursement Arrangement for full-time team members (up to $250/month)

Ten paid holidays

Sick leave and paid time off (no waiting period)

No weekends

Paid training with State Farm CRM SoftwareRESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:

Required: Able to commute to the office

Required: Property and Casualty LicenseThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.