Medical Billing Office Supervisor

Overview:

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

Do you want to use your problem solving skills and knowledge of finance, to help heal America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.

Responsibilities:

Position Summary

The CBO Supervisor is responsible for the day-to-day activities of assigned Central Billing Office (CBO) department staff. The supervisor ensures maximum productivity, completion and resolution of assigned projects and duties to achieve established monthly and quarterly accounts receivable goals.

The Details

Identify, analyze, and manage all issues pertaining to accounts receivable and customer service inquiries

Coordinate, assign, audit and supervise work within departments to ensure productivity standards and goals are consistently met

Establish and maintain productive relationships with key resources including managers as well as external payers

Participate in weekly AR calls; coordinate activities and share responsibility for projects with other key AR staff

Establish and maintain the necessary billing and receivables tracking systems to maximize collections and cash flow

Work with accounting managers to determine the level of automation possible and the necessary personnel to achieve collection goals

Oversee monthly A/R reporting requirements

Ensure all cash, A/R reconciliations and sales related adjustments are accurate and performed in a timely fashion

Supervise staff including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions

Implement and maintain department compliances with new and existing policies and procedures

Ensure timely completion of month-end duties

Review and analyze weekly past due receivables

Monitor cash application activities to ensure timely processing

Review department’s productivity within Concentra policies and the CBO’s targets

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Education/Credentials

Associate degree in accounting, finance or business administration, or equivalent job-related experience and/or education

In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience

Customarily has at least three years of progressive revenue cycle experience in accounts receivable, billing or cash application

Customarily has at least six months of team leadership experience

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Communication and customer service skills, both oral and written

Leadership skills

Ability to take initiative and make decisions

Knowledge of assigned state(s) workers compensation rules and regulations

Broad knowledge of desktop computer applications

Strong understanding of corporate accounting and internal control procedures

Knowledge of accounting and financial reporting software

Proficient in Microsoft Word and Excel Knowledge

Strong analytical and problem-solving skill

Attention to detail

Team player, self-starter able to work with little supervision

Sensitivity to the needs of every individual to be treated with respect and fairness

Ability to maintain a professional demeanor and confidentiality

Organizational and multi-tasking skills

Permanent