Edge Customer Experience Ambassador (Full Time)

Responsibilities:

To learn more about our Hudson Yards Experience visit:

Your role within the company:

Hudson Yards is currently seeking full-time seasonal Customer Experience Ambassadors to help us through the upcoming busy summer season! You will be responsible for the being the primary point of contact for visitors as they visit our observation deck, Edge. As a member of the Operations team, the Experience Ambassador will also be responsible for creating a positive environment for the general public. Successful candidates set the stage for the visit by welcoming and engaging with visitors, enthusiastically promoting all Hudson Yards experiences and its services in a professional and positive demeanor.

Ideal candidates will bring customer service enthusiasm, excellent communication and listening skills, an interest in destination experiences, and attention to detail. Ambassadors are responsible for prioritizing the experience in all actions to give our guests a world-class encounter with Hudson Yards and New York City.

Daily responsibilities:

Be a single point of contact for visitors, providing information about programs and services in all aspects of Hudson Yards, including special events, exhibitions, and programmatic offerings.

Oversight of guest queues while actively promoting Hudson Yards Experiences, experiential packages, merchandise, restaurant services, and the entire campus.

Process onsite merchandise sales; manage product inventory and kiosk integrity.

Communicate and uphold Related and Hudson Yards policies.

Resolve customer service issues by exercising discretion and using independent judgement while delivering a world-class customer experience.

Support all areas of attractions and public space of the experiences as directed.

Qualifications:

1+ years customer service and/or retail experience required

Friendly, welcoming, and warm demeanor towards colleagues and guests

Ability to demonstrate strong guest-focused engagement

Demonstrated success working as a member of a team

Ability to receive feedback and take when appropriate

Must maintain a professional appearance and meet Hudson Yards grooming guidelines

Resilient and able to handle high-pressure situation without burning out

Ability to stand and climb stairs for the duration of the shift and lift up to 50 lbs

Able to work outdoors in all weather conditions

Knowledge of the City of New York and the local neighborhood

Excellent interpersonal communication, both written and verbal. Must possess the ability to exercise good judgement in ambiguous circumstances

Strong self-motivation and drive with demonstrable initiative

Experience working in customer service in a large 1m + visitor attraction preferred

Must be available to work evenings, weekends and holidays

Tentative dates of Seasonal Employment: June 17, 2024 - September 5, 2024 (option for assignment extension and/or conversion to permanant position but not guaranteed)

Compensation:

$24.00 - $24.00 /Hour

Benefits and Features

Full time (35 hours per week)

Training and development programs

Employee Recognition & Wellness Programs

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Overview:

Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York. Be part of one-of-a-kind experiences at New York’s newest neighborhood by joining the Hudson Yards Experiences team. Hudson Yards Experiences (HYE) has an exciting opportunity open for an IT intern who is passionate about technology. This position will be based in New York City and working across all HYE visitor attractions.

Edge, is the highest outdoor sky deck in the Western Hemisphere, with a one-of-a-kind design. It’s suspended in mid-air, giving guests the feeling of floating in the sky with 360 degree views they can’t get anywhere else.

Vessel is a new kind of public landmark. Engaging and interactive, the centerpiece of the Hudson Yards Public Square and Gardens is meant to be climbed and explored with others.

City Climb is the highest outdoor ascent in the world! Guests will have an opportunity to experience an aerial adventure course on top of one of NYC’s tallest skyscraper.

Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Related is an Equal Opportunity Employer

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