Sr. Customer Support Consultant

Who we are,

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed.

SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we serve clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by executing a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this is important to us

SimCorp is a leading supplier of highly specialized software and expertise for financial institutions and corporations. Our main product SimCorp Dimension is a modular system that offers a complete solution for the investment management of banks, asset managers and insurance companies. The basis for our complex software is comprehensive financial services know-how and a very good understanding of the individual requirements of our customers.

More than 200 financial institutions all over the world use our software. As a global partner we are continuously expanding our market-leading position.

SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Global Support consultant. This is a truly global role, based in our Manila office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients. You will also prepare examples for our developers to work on in our internal systems in case of code defects and cooperate with them to resolve the issues.

This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

What you will be responsible for:

Defining, communicating and solving issues by liaising with, and acting as, the intermediary between the customer and their support teams, and SimCorp developers and consultants.

Investigating customer issues with a large focus on replicating issues internally and troubleshooting with the SimCorp technical teams.

Verifying for and proposing workarounds for customers while their issue is being resolved.

Documenting solutions to recurring issues in the internal knowledge base.

You will maintain close contact and communicate errors & enhancement requests with local development staff and our colleagues in our central Development Division.

You will be trained and mentored to become an expert in your field.

You will be based in Manila and will be required to work on weekends/Public Holidays from time to time. Working extended hours might also be required on occasion.

What we value

A degree in finance/economics/mathematics/computer science.

Experience in troubleshooting complex IT applications (ideally in the financial industry) which could comprise troubleshooting on the database, on OS level (Windows), network or other involved components.

Ideally, you have experience in in at least one area of the investment management industry area like Front Office, Portfolio Analytics, Financial instruments (incl. instrument pricing), Corporate Actions, Settlement, Accounting/Fund Accounting or Data Management/Integration.

Good communication & organization skills.

You have excellent analytical skills and are used to working in a structured way.

You are good at working on & prioritizing multiple tasks at the same time.

Knowledge or high interest in financial issues - theoretical as well as practical.

You are service-minded and have the ability to thrive in a time-sensitive setting.

You enjoy working in a team.

Other requirements

APAC/EMEA shift hours (May change depending on business needs)

Hybrid working arrangement (2x a week in office)

Next Steps:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

Become part of a thriving company comprising collaborative, curious, courageous, and capable employees

Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild

Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives

Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, fostering a truly inclusive and empowering environment

**SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to nurturing a workplace that is not only inclusive and collaborative but also dedicated to the personal and professional growth of its employees.**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

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