Customer Service

Job Description

M & D Mower is a locally owned business that specializes in the service and sales of replacement parts for Outdoor Power Equipment. Through our eCommerce site and retail walk-in business we have a strong following for customer service. M & D stocks, sells, and services new equipment and is also an Authorized Service Center for many national brands.

Customer Service duties will include answering phones and checking the status of orders for customers. Other duties will include assistance with daily paperwork, data-entry, tracking of orders, completing refunds, warranty claims and repair management and any other tasks deemed necessary during the course of the day. Training will be provided to learn the other positions in M & D, product lines, how to research products and about the other services provided by M & D.

Primary Duties

Answering phones and assisting customers with their needs, transferring calls or taking messages for return calls

Managing warranty claims and normal service tickets

Assisting in processing daily paperwork from order picking and inventory updates

Processing customer refunds on a bi-weekly basis

Assist with daily order processing in the Interchange system

Assigning shipping information to 3rd-party selling sites where necessary

Assist with printing monthly reports

Other responsibilities may include

Printing labels for inventory items

Helping to ensuring the office is properly equipped with supplies

Writing service orders and sales orders at customer counter

Keeping sales documents / diagrams current

Qualifications

Able to lift up to 40 lbs

Task oriented and able to work within time constraints

Familiarity with email client software such as MS Outlook and Gmail

Microsoft Office product knowledge is beneficial

Customer oriented, friendly, and courteous