Customer Success Specialist

Champion customers and their experience within the organization

Overseeing user interview process to gain insights into areas for improvement in the customer experience

Analysing advisor performance, to identify key areas of improvement.

Regular 1-to-1, 1-to-many engagement with advisor community to drive better experience.

Developing SOPs, training content for advisors

Conducting onboarding training programs for community advisors to drive Beshak process, protocols, best practices

Driving changes in product, automation, processes to improve experience

Requirements

On site job in Vikhroli Mumbai. Remote candidates should not apply.

3+ years of experience in B2C products. B2B experience only should not apply.

Passion for serving and delivering excellent user experience

Great communication skills

Presentation skills

Analytical skills

High on energy. Willing to take ownership, go the extra mile to deliver

Experience in Early stage startups will be preferred

Experience in training or coaching will be an added advantage

Benefits

Open, flat work culture.

We love owners - People who drive stuff as owners not employees.

People who love to have the benefits and responsibilities that come with freedom will enjoy this job

Growth is not a yearly affair - You can grow between a year, and also grow your salary - if you have delivered way more than your role.

Expect to grow at 3x the speed of a large corporation.

Health Insurance and Accident Insurance cover for employees, spouse and kids.