IT Support Engineer

Job Description

IT Support Engineer

Monday - Friday 8a-5p

On Site location: St. Charles, MO

Propper pays competitive wages based upon experience and skill set

WHAT CAN PROPPER OFFER YOU?

We are offering a full time, on-site position with a reasonably flexible schedule, located at our headquarters office in St. Charles, MO. This experienced IT Support Engineer position comes with the opportunity to earn yearly bonuses. In addition to competitive wages and bonus potential, Propper also offers a fully comprehensive benefits package to include Health and Wellness (medical, dental, vision, HSA, FSA, etc); Paid Time Off Program (that begins on your first day) and 8 paid Holidays; and Financial Security Benefits (401K, Life Insurance, Short/Long Term Disability (Employer paid and supplemental). Propper also recognizes the health needs of their employees and have a gym onsite for all employees to use free of charge. Propper also offers opportunities for career advancement. It takes many departments working together to be successful. This position is the face of the IT department by maintaining the IT infrastructure of the company. The IT Support Engineer assists internal customers in resolving their software and hardware issues. They fix issues arising in computers and laptops to security and server software and network.

Our focus is on our employees first. After all, without the employees, Propper would not exist. So, we strive for a healthy work-life balance and professional personal growth. The positive team based, down to earth culture makes Propper a place you want to come in and do great things with.

WHO IS PROPPER:

We got our start in 1967 with a contract for the U.S. Navy, manufacturing the iconic "Dixie Cup" hat worn by U.S. sailors. Over the decades, we've supplied more than 120 million garments to the U.S. Department of Defense, law enforcement agencies, and the public safety community.

You may not have heard of us, but you've definitely seen our work.

Our heritage informs how we operate. We are a retail brand, but we still think like a contract manufacturer. Contracts aren't won by selling a particular lifestyle, telling unique stories, or appealing to emotion. They are won with features, quality, and demonstrable value. Contracts are won on the concrete.

This mentality drives every aspect of our production. Make it Work. Make it Last. Make it Real. Or don't make it at all.

WHAT DOES IT TAKE TO BE SUCCESSFUL AT AN IT SUPPORT ENGINEER

To be successful as an IT Support Engineer for Propper International, you will need to be well-rounded as you will need to have a working understanding of Windows operating systems, hardware, software, networking, and cyber security.

You will need to have prior experience in SaaS, other hosting protocols for software, and environments such as Windows/Linux/ and MS-Office.

You will need to have excellent attention to detail to prioritize customer tickets, analyze and provide daily helpdesk metrics based on defined IT measures and benchmarks.

You must be versatile to utilize your experience in IT and Customer Service. You will use your customer service skills to assist local and remote users with trouble shooting as well as setting up new systems and new users. Professional writing and oral communication is key in this role. Training is an important customer service that we provide for new and existing users. You will utilize your exceptional problem-solving skills to analyze computer software and system configurations to identify user-reported IT issues and recommend corrective actions.

This person will be responsible for the telecommunications for the company working with companies such as Verizon, AT&T, and Spectrum. Familiarity with intercompany phone systems is very helpful such as Cisco.

You will need to be able to work independently, but also work as a team. Organizational skills are crucial in being successful in this position with tasks such as, Keep track of company hardware and software assets and Maintain accurate records of help desk activities to track user history and report recurring problems.

MINIMUM REQUIREMENTS:

Must have a 4-year College Degree in IT or related fields.

2-3+ years related experience supporting computer users.

Solid understanding of standard computer system concepts, MS Windows, desktop architecture

Familiar with Active Directory and Microsoft Exchange

Experience and proven skills with Microsoft Office Version 2016, Office 365 and Widows 10

Willingness to learn other IT skills including those related to Telecommunications, Data Center, etc.

Ability to thrive in a fast-paced work atmosphere.

Professional attitude and goal-oriented work ethic

The ability to quickly learn the basics of new software and tools