Customer Service Representative - Intake/Shipping (L1)

Job Description

Job Title: L1 Customer Service Representative – Intake/Shipping Agent (L1)

Location: Onsite

Summary:

We are seeking a reliable and meticulous entry level Logistics Representative to join our inventory and package handling team. This role requires driving the company van around our campus to pick up and drop off laptop and desktop computers, and managing two service ticket queues for equipment related requests. Other duties include working with other team members to ensure the proper processing and inventory of both inbound and outbound parcels. A successful team member will demonstrate consistency by following a daily work routine, processing equipment in a timely manner, and maintaining a proper chain of custody for all equipment. Regular updates to all relevant service tickets is also required.

Essential Duties and Responsibilities:

Driving the company van around our campus to pick up and drop off equipment.

Lift laptop and desktop computers onto carts and vans for transportation.

Process inbound and outbound equipment to other team members and roles.

Inventory and handle equipment toward the goal of reuse, recycle, or resale.

Update spreadsheets for equipment and task tracking purposes.

Update all assigned service tickets on a regular and consistent basis.

Interact with company personnel to facilitate the handling of their equipment.

Respond to email and chat in a timely manner.

Provide feedback toward improving team processes.

Other duties and responsibilities as assigned.

Maintain professionalism at all times.

Education/Experience:

1+ year Customer Service/logistics experience.

Clean DMV record and current license. .

Shipping and receiving experience is a plus.

Experience working directly with customers is a must.

Any Technical ability is a plus but not necessary.

Able to multitask and prioritize multiple tasks/activities.

Good interpersonal skills and organizational skills.

Google Suite (sheets/docs/slides/chat/calendar) is a must.

Knowledge of the ServiceNow ticketing system is helpful.