Assistant Executive Housekeeper - DoubleTree by Hilton Battle Creek

Job Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Position Summary:

The Assistant Executive Housekeeper is responsible for assisting the Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to 6PM Hospitality Core Values, and 6PM Hospitality and Hilton standards, as well as going above and beyond to ensure that guests are100% satisfied. This position will manage all aspects of the housekeeping department in the absence of the Executive Housekeeper.

Essential Functions:

Report to work in uniform or professional attire presented professionally, neat, and clean

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

Anticipate and meet the needs and expectations of our guests, then go one step further

Interview and train Housekeepers and Laundry Team Members as required

Hold Team Members accountable to the standards of employment and job performance set by the Core Values of 6PM Hospitality and Hilton.

Discipline Team Members as needed, according to 6PM Hospitality policies

Ensure housekeepers complete a minimum of 1 room per 45 min if working alone or 2 rooms per hour if working in teams of 2 without sacrificing 6PM Hospitality standards

In the event of Executive Housekeeper absence, the Assistant Executive Housekeeper will print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts. The will also assign hallways and extra tasks

Collect, record, and store all lost and found items as soon as they are recovered. Items must be kept for 90 days

Enter all clean rooms into the computer system

Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly

Clean rooms as needed according to 6PM Hospitality and Hilton standards

Assist with laundry and the cleaning of public areas

Ensure the housekeeping shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered (ordering, etc.)

Inspect all due out rooms to ensure the cleanliness exceeds 6PM Hospitality and Hilton standards

When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed

Inspect for safety issues and report any maintenance issues to the maintenance department

Report any special room issues (i.e. damage, smoke, pets, etc.) to the Guest Service Supervisor or GM for charges to be applied

Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed

Address Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the Executive Housekeeper

Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times

Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked

Make certain storage rooms are organized, and notify the Executive Housekeeper if anything needs to be ordered

Assist with payroll as requested by the Executive Housekeeper

Undertake special projects requested by the Executive Housekeeper

Follow all 6PM Hospitality Processes

Maintain a positive attitude throughout the shift, and keep Team Member morale high

Exhibit regular and recurrent attendance records

Follow all 6PM Hospitality Processes

Other duties as requested by management

Position Requirements:

Minimum Knowledge:

Requires ability to interpret / extract information and / or perform arithmetic functions.

May require typing, basic computer knowledge, record keeping, or word processing.

Good communication skills

Formal Education and Job-Related Experience:

This position requires a minimum of six months job-related experience

Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Some portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs

Occupational Risks: Some portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Some portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality

Required Travel: Position does not require travel to other 6PM Hospitality properties or client locations. Work is completed on the property. Relocation assistance is not available for this position.

Employee Benefits

Paid time off for all full-time and part-time team members

8 hours of paid volunteer paid for all team members

Holiday pay

Travel discounts for employees, friends, & family

Restaurant discounts

Referral Program

Health, vision, and dental insurance available for all full-time team members

Employee recognition perks and benefits

Advancement opportunities

Paid maternity/paternity leave or adoption leave for qualifying FMLA