Grade: Grade Manager or Sr Manager,
Role: Customer service – Technical, API Sales & Marketing
The candidate is expected to be the key contact between Customers and sales team with internal stakeholders such as Project management, Regulatory and Quality to handle all technical support required for getting our API dossier approved with customer and regulatory agency. Once approved any technical query which may come due to queries from technical team of the customer, updates in country and pharmacopoeia and tightening of guidelines to continue commercial business without any disruption.
Location: Mumbai
Launch Related Tasks
Vendor qualification forms and documents
Handling technical queries while DCP/MRP/ANDA is running (most of the responses has to be in time bound manner)
Finalising Technical Agreement
DMF access form
Post-launch / Service-related
Market extension
Vendor qualification forms and documents for the new entity in the target market
Handling queries by the local authorities during product registration
Post Launch
Queries related to any updation in the CEP/DMF (for commercial or regulatory reasons)
Updation of the specifications with all the customers due to the updation of Pharmacopeia
Nitrosamine-related queries/updation
Qualification Required: Graduation (B.Pharm Preferred) + MBA
Experience Required: 7 to 10 years of experience in similar roles