Sales Operations Analyst

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

So, what’s the role all about?

The Sales Operations Analyst plays a critical role in empowering data-driven sales decisions. They manage Salesforce.com, reporting tools, and advanced analytics to support strategic initiatives, ensure operational compliance, and drive continuous process improvement. This individual conducts regular audits, oversees attainment reporting, and champions project completion within a collaborative environment. By leveraging market research, sales data, and insights from business partners, they ensure fact-based decision-making and foster ongoing optimization across all sales and marketing efforts.

How will you make an impact?

Providing ad-hoc analytical and operational support as the sales operations require.

Determine data quality and accuracy by reviewing closed deals and pipelines.

Prepare and resolve quote-related queries to streamline sales processes.

Enhance collaboration with Sales to identify and execute improvement opportunities, aiming to reduce errors and enhance data quality.

Provide ad-hoc analytical and operational support, including data management, reconciliation, cleansing, and analysis.

Administer workflow management and administration primarily in Salesforce, ensuring smooth operations.

Produce regular and ad-hoc reports and dashboards using Salesforce, Tableau, Power BI, Excel, or Google Sheets.

Participate in strategic and tactical projects to support overall business objectives.

Have you got what it takes?

Bachelor's degree with 3-5 years of experience in data analysis and written reporting.

Excellent problem-solving skills and the ability to efficiently manage and prioritize multiple tasks.

Proficiency in Microsoft Office Suite with advanced Excel skills. Experience with Salesforce report building and administration preferred.

Strong interpersonal skills for clear communication across all levels and excellent organizational skills.

You will have an advantage if you also have:

Prior experience with Salesforce.com administration, service operations, SaaS businesses, and B2B sales is a plus.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Requisition ID: 4279

Reporting into: Manager, Sales Operations

Role Type: Individual Contributor

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.