ITSM Change and Release Coordinator

Candidates with ServiceNow and also Change & Release Management experience are highly preferred.

Ownership for coordinating ITSM change and release management processes within the Information Technology Infrastructure Library (ITIL) framework.

Uses ITSM best practice frameworks to create, implement and improve those processes.

Serves as Subject Matter Expert (SME) and provides input to improve efficiency across the change and release process lifecycles.

Highly proficient in areas of ownership ensuring efficient interaction of those processes across the ITSM lifecycles.

Reviews and monitors the change and release processes for compliance with ITSM best practices.

Identifies process deviations and contributes to the development of effective remediation.

Contributes to the development and dissemination of strategic documentation of lifecycle processes and their interaction with other ITSM processes.

Advises ITSM leadership, guidance and consulting for project teams to increase skills and to develop and advance new processes.

Contributes to the design of continuous process improvement cycles to ensure accountability, efficiency and effectiveness.

Contribute to the research and review of ITSM best practices to identify industry advancements and to recommend tools and processes for the enterprise.

Proactively mines and analyzes data and makes recommendations as needed to assist with service improvements and quality assurance.

Contributes to the development of KPIs, metrics, and dashboard reports to evaluate the ongoing effectiveness and trends of the change and release processes.

Performs other responsibilities as assigned.

MINIMUM QUALIFICATIONS:

Bachelors Degree in IT related field.

5 years of Information Technology experience; 7 years Information Technology experience required in lieu of a degree.

ITIL Foundations and IT Service Management certifications preferred.