Customer Success AR Supervisor

Requisition Number: 63327

iBwave is the power behind great in-building wireless experience, enabling billions of end users and devices to connect inside a wide range of venues. As the global industry reference, our software solutions allow for smarter planning, design and deployment of any wireless network project regardless of size, complexity or technology. Along with innovative software, we are recognized for world-class support in 100 countries, providing the industry’s most comprehensive components database and a well-established certification program.

Job Purpose

The Customer Success AR Supervisor’s main role is to oversee and manage the accounts receivable process within the customer success department to ensure efficient billing, timely collections, and positive customer interactions. This role blends operational efficiency with a strong emphasis on customer satisfaction, aligning with our commitment to delivering exceptional customer experiences throughout the billing and invoicing processes while maintaining a healthy cash flow and optimizing revenue generation for iBwave.

Requirements

Bachelor's Degree

+5 years of experience in billing, invoicing, or accounts receivable

Prior leadership experience

Experience with Salesforce & Sage or similar tools

Customer focus mindset to address customer concerns, ensure customer satisfaction, and provide exceptional customer experience

Ability to work in a fast-paced, self-directed environment, and comfortable in rapidly changing and sometimes ambiguous work situations and in multi-cultural, multi-time zone environments

Desired

Fluency in English and French

Responsibilities

Collaborate cross-functionally (sales, finance, support, CSMs, Corning Shared Services, etc.) to verify order details and ensure alignment between customer orders, sales opportunities, and invoices

Ensure customer invoicing excellence by:

Improving invoicing process efficiency

Providing timely and accurate invoicing

Managing payments received from Paypal and Stripe for swift processing

Provide proactive AR management by:

Monitoring & following up on outstanding invoices, working with customers to resolve payment discrepancies & overdue invoices

Applying daily cash receipts to AR balances promptly and accurately

Continuous Improvement and Support:

Identify opportunities for post sales process automation & optimization and support in executing related strategic initiatives

Assist in special projects & work on other customer success activities as needed

Ensure end-to-end process is properly documented

Ensure adherence to SOX compliance standards, maintaining meticulous records and documentation

French Speaking Job Advert: Superviseur des Comptes Recevables (corning.com)

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions.

Health and well-being benefits include medical, extended health care, dental and vision as from your first day of work.

You are eligible to participate in the Corning Optical Communications LLC Retirement and Savings Plan on your first day of work.

RRSP with 100% match, up to 5% of your earnings,

The company will contribute 2.5% of your eligible pay each year to the DPSP account.

Long-Team disability benefit

Professional development programs help you grow and achieve your career goals.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at .