Support Engineer

Our Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients. Increase your market value by stepping into the future

Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently

Create technical documentation to serve as a knowledge base for handling support issues

Ensure inquiries are responded to within established timeframes and support service levels are achieved

Collaborate closely with development and service teams as well as key account management.

Shape the future of the product by reporting bugs and feature requests

Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

Qualifications

To be successful in the position you will possess the following skills and experience:

Must have:

2 or more years' experience in technical support/Test analyst/QA or in a customer-facing role

Bachelor or Master of Science in Computer Science/Engineering or relevant experience

At least 1-year experience with Tricentis Tosca

Experience with enterprise software applications

Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL

Basic understanding of software testing concepts

Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audinces correctly for action or education

Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

Certified on AS1, AS2, and AE1 from Tricentis

Flexibility to work in shifts

Desirable:

Experience in SAP products.

Development skills in C# or Java

Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)

Experience on any leading cloud platform (AWS/Azure/Google Cloud).

Experience in the planning, development, and maintenance of automation frameworks

Experience in software testing across the full Software Development Life Cycle (SDLC)

We are under legal obligation in Austria to indicate the minimum salary, which is EUR 43.078 gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

Demonstrate Self-Awareness: Own your strengths and limitations.

Finish What We Start: Do what we say we are going to do.

Move Fast: Create momentum and efficiency.

Run Towards Change: Challenge the status quo.

Serve Our Customers & Communities: Create a positive experience with each interaction.

Solve Problems Together: We win or lose as one team.

Think Big & Believe: Set extraordinary goals and believe you can achieve them.

This is a rare and highly sought-after opportunity to be part of a great team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.

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