Medical Call Center Representative

Job Description

Currently hiring a Medical Call Center Representative to handle scheduling for a busy local practice.

Schedule appointments for patients for busy practice.

Must be able to work first shirt and then some evenings until 8pm & various weekends.

Receives inbound calls, schedule appointments, update patient demographics, and send the info to the physician, etc.

Obtain and enter accurate demographic information into medical software (address, telephone number, name of insurance or self-pay status).

Schedule appointment correctly - review appointment date, time, location, and provider name with caller.

Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

Answer questions and offer other information, as requested, to provide patient-focused

Service patients

Make reminder calls as requested.

Make calls to reschedule appointments when necessary.

$20 per hour- Applicant should be able to work varies hours between 730am-8pm Monday through Sunday. This is a full time position and your schedule comes out for the month 2 weeks prior.

QUALIFICATIONS:

Ability to handle confidential and sensitive information.

Ability to communicate effectively on high volume of calls.

Ability to demonstrate good customer service over the phone.

Must have medical office experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.