IT Service Engineer

Job Description

Our Biotechnology client is hiring a 2-3 month contract IT Service Engineer. As a member of the IT team, the IT Service Engineer is expected to independently install, deploy, and upgrade laptops, desktops, software, and other user peripherals; assist with maintenance of user accounts and access. The IT Service Engineer will also be expected to participate in IT planning, projects, and support other IT team members as necessary. The Service Engineer will act as first level Helpdesk support and share 24/7 on-call responsibilities. The IT Service Engineer has exceptional communication and customer service skills, be able to multi-task, take initiative, and can work in a small but growing and fast-paced environment.

Responsibilities

Support the deployment and maintenance of end-user client workstations and applications.

Provides direct support of end-user IT Service initiatives. Provides input to Network and Systems teams on service health and escalated issues. Coordinates technical issues with vendors and internal teams.

Responsible for mid-level troubleshooting of any problems relating to workstation, network, or application issues.

Takes a leadership role in the planning and execution of IT Service-related projects.

Contribute to IT policies and process development using industry best practices.

Assists IT Management in creation, maintenance, and delivery of IT Service-related reports.

Provides on-call support and triage for escalated IT Service issues.

Qualifications

Bachelor’s degree in Computer Science or a related field or equivalent experience.

3+ years IT experience with on-going skills development.

Excellent troubleshooting skills. Ability to rapidly identify and resolve issues under pressure.

Self-motivated, results-driven, and well organized. Can handle multiple tasks with clear sense of ownership and priority.

Ability to see the big picture and strive for constant service improvements in a changing environment.

Working knowledge of Microsoft Active Directory, Azure AD, Office 365.

Experience with Internet services and general network troubleshooting (PING, DNS, etc.).

Working knowledge of Dell & Apple laptop/desktop hardware platforms.

Physical Requirements: Employee must be able to safely lift: ~50 lbs.

Work environment: office, server room.

Company Description

R&D Partners is a national staffing firm focused in the areas of: Scientific, Clinical Research and Engineering. Our team offers well over 200 years of combined staffing experience providing consulting, direct hire & outsourcing solutions with our west coast offices in San Francisco, Redwood City and San Diego, CA and our east coast offices located in Harrisburg, PA and Tampa, FL.

The cornerstone of our success: a knowledgeable and experienced recruiting team.

Our life sciences recruiters, clinical research recruiters and engineering recruiters are uniquely specialized. After a detailed assessment of our clients’ needs, we can then identify appropriate candidates utilizing our established network of professionals. R&D Partners takes a proactive approach to recruiting, establishing relationships with experienced passive candidates so when the time is right, we can combine our candidates’ talents with our clients’ opportunities.