Hotel Front Office Manager

Job Description

We are looking for Front Desk Manager to join our team at Holiday Inn/Candlewood Suites Greenbelt, MD. Hotel is currently under renovation and excited to have this new opportunity as a first dual brand as Holiday Inn & Candlewood.

RESPONSIBILITIES: A Front Desk Manager supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, housekeeping standards met. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the housekeeping departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Supervise Front Desk operations during your assigned shift to a consistently high standard - - Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work - Maximize sales revenues through up-selling and marketing program - Manage Guest requests, inquiries, and complaints promptly and completely - Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest services.

What are we looking for? A Front Desk Manager serving IHG brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector - Strong commercial/business awareness and demonstration of sales capabilities - Calm, organized work ethic with the ability to prioritize and meet deadlines - Excellent supervisory, inter-personal, and communication skills - A passion for delivering exceptional levels of Guest Service.

Hotel experience min 1 to 2 years. Opera experience preferred.