Case Aide - Interpreter

Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.

Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.

Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.

Exempt: Non-Exempt Base Wage: $19.50 per hour

Reports to: Resettlement Supervisor Department: Refugee and Immigration Services

Program: Resettlement Services Location: Tucson, Arizona

Position Type: On-Call Date Reviewed: December 2023

General Description

Assist case managers in providing interpretation, core services and/or basic needs support to newly arrived refugee, asylee, and parolee clients. This involves coordination with other public and private organizations which provide services to these populations. Assist refugees, asylees, and parolees in accessing appropriate providers, achieve economic self-sufficiency and reach their goals throughout the service period.

Essential Duties and Responsibilities include the following:

WEIGHT DESCRIPTION

50% Provide interpretation services for clients for meetings with staff, appointments with service and medical providers, and others as assigned.

30% Provide core services as defined by the cooperative agreement and other refugee service contracts. These services include refugee orientation, social security application, health screening, school enrollment and more. Duties will be defined and outlined by the Program Supervisor in collaboration with the Case Management team, based on arrivals for the week, priorities identified by the Program Supervisor, and specific client needs.

10% Assist with reporting by providing written and detailed account of services executed daily, to the Case Manager, for the purposes of accurately documenting all services and interactions with clients in an efficient and timely manner. Communicate effectively and clearly with the Case Manager any potential issues and/or concerns so that they may be addressed immediately.

5%

Participate in supervision, program meetings, and program trainings that address the service areas related to services being provided.

5%

All other duties as assigned.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and abilities required:

Education and Experience:

Associate degree or equivalent combination of education and experience.

Experience working with refugees and/or diverse communities.

Ability to drive a vehicle.

Valid Arizona driver's license.

Language Skills

The ability to speak one or more languages of the current population.

Ability to interpret between English and one of the languages of the current population.

Soft Skill

Ability to work with people from diverse backgrounds non-judgmentally.

Ability to effectively present and represent LSS-SW needs to religious and community groups, as well as other social services communities.

Mathematical Skills

Understand basic math and calculations.

Reasoning Ability

Ability to define problems, collect data, evaluate information, draw conclusions, and take appropriate action based on this information.

have confidence to make decisions when appropriate and when to solicit guidance.

Physical Demands/Work Environment:

The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to sit or stand for long periods of time. The employee frequently is required to use hands to hold objects and operate office equipment.

The employee is required to be able to listen and communicate effectively.

The employee may be required to occasionally lift and/or move up to 25 pounds.

The noise level in the work environment varies with the activity level of the facility.

Ability to work within the mission of LSS-SW.

All positions at Lutheran Social Services of the Southwest require a background check.

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