Dual Rate Sportsbook Supervisor

Help the Sportsbook Manager become aware of operational information that will help to maximize the profitability of the sports book * Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control * Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book * Mentor employees to help them become better ticket writers * Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors * Handle escalated customer complaints/issues as needed * Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations * Writes tickets and processes cash winning tickets * The Sportsbook Dual Rate Supervisor may begin their shift as a Ticket Writer and be required to take on the responsibilities of the Supervisor position in the same shift, however, they cannot return to performing the duties of a Ticket Writer position in the same shift.

* Handles customer questions and disputes * Counts cash at the beginning and end of each shift * Ensure all customers, whether regular or infrequent, are made to feel welcome at all times * Carry out engaging conversations and provide friendly service to customers * Show patience with customers who do not wager regularly; take the time to explain how wagering works * Adhere to all rules and regulations set forth by the company and the regulatory body * Calls for MTL support when writing bets requiring MTL paperwork * Anticipate and act on the needs of the customer, seek and respond to feedback * Ensure all issues effecting the customer experience in the sports book are reported promptly * Undertake additional tasks contributing to the operations of the sports book, as requested * This position will be employed by American Wagering, Inc.

Minimum Requirements: * Prior work experience in a sports book is highly preferred * Ability to motivate, lead, and mentor staff members * Strong communication skills, both written and verbal * Professional appearance and demeanor * Self-starter attitude who shows initiative * Committed to delivering a high level of customer service Essential Functions/Exposures: * Must be able to stand for extended periods of time.

* Must be able to lift, pull or push 25 lbs.

* Must be able write for extended periods of time.

* Must be able to twist, bend or reach with no significant boundaries.

This position may be exposed to a smoke-filled environment