Associate, COO - Branch Optimization

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

To analyze end to end operational and transaction process at branch, and create idea of transformation and improvement to become less manual and more seamless process that can lead to better customer experience, reducing employee pain point and cost saving

Brainstorming and work with related stake holders on translating the idea to feasible, reliable, and beneficial project

Ensure implementation of the project gives big positive impact to customer, employee and bank

To promote digital adoption in branch, engaging branch staff and ensure all staff are knowledgeable of DBS digital capabilities.

Requirements:

Bachelor Degree from reputable university

Minimum with 3 years of work experience

Well-known or familiar with process at branch

Communicate in English fluently

Good presentation skills

Innovative, high initiative and creative

Self driven and able to work under pressure

Good risk awareness

Able to handle project

Growth Minded and good analytical thinking

Experience in Process Improvement is an advantage

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Schedule: Full-time

Travel: